HAMISH SCARSBROOK
Wellington,WGN
Summary
I am an energetic young man that handles issues well and keeps a calm and level-head in busy situations. I offer experience and enthusiasm when dealing with customers, skills that have been fostered through my own various experiences and areas of employment. I have an outgoing personality and a range of skills in different areas, which I am wanting to constantly grow and further enhance.
Overview
12
12
years of professional experience
Work History
Banking Specialist
Westpac New Zealand
, Porirua
04.2022 - Current
- Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
- Identified opportunities to add value to customers, enabling them to meet their short, medium, and long-term financial goals.
- Actively participate in community events and workshops at schools and workplaces to represent the bank and foster community stakeholder relationships.
- Analyze and assess home loan and investment property applications, including reviewing financial information and assessing eligibility, while maintaining high compliance standards.
- Provided financial advice to clients, helping them make informed decisions about savings, loans, and investment products.
- Building strong and constructive relationships with potential and existing clients to understand their needs and provide tailored banking solutions to meet their individual needs.
- Strong interpersonal and communication skills to understand customers' service level expectations, and how I can meet them.
Golf Coach
The Golf Bunker
Dixon Street, Wellington
10.2021 - 04.2022
- Motivated and challenged my clients to achieve maximum potential in golf and to stretch beyond what they could believe is possible.
- Adjusted coaching techniques to meet specific golfers needs, and addressed strengths and weaknesses so I could better their golf game.
- Guided my clients with encouragement, motivation, and physical (gym) advice to support athletic performance and overall well-being.
- Managed all social media for "The Golf Bunker" and ensured the content was fresh and targeted at our potential clients.
TecaherAide/Boarding School Mentor
St Patricks College
Silverstream, Upper Hutt
01.2021 - 10.2021
- Mentored all of the 100 Boarders at college, demonstrating and being responsible for their growth as a school student and as a young man.
- Lead the way with daily operations such as ensuring the young men were looked after, taking them to sports practices and helping with schoolwork.
- I was responsible for the well-being of the young men making sure that if they had any issues I would help them sort through it.
- Supervised the young men on field trips to maintain safety and foster cultural learning experiences.
- Contributed to a positive educational setting by delivering gentle discipline and promoting student success.
Security Guard
Red Badge
Timaru, South Canterbury
04.2020 - 07.2020
- Dislodged problems quickly and provided precise and clear information while working under minimum supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Supervised property entrances and exits and monitored employee safety.
- Provided security presence for large events such as concerts and rugby games.
- Finished due to being a temporary position in the first Covid-19 Lockdown.
Information/Travel Consultant
Kaikoura Information Centre
Kaikoura, Canterbury
10.2019 - 04.2020
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and information to drive business development.
- Processed credit and debit payments and handled confidential information with discretion.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Job finished due to Covid-19 having no tourists in the country.
Traffic Controller
Spray Marks Kaikoura
Kaikoura
06.2019 - 09.2019
- Clear communication over the radio.
- Managed the paper work in regards to risk management and smooth operation.
- Knowing how to deal with all kinds of people whether they are agitated or happy.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Directed pedestrians across busy streets and around construction sites.
- Temporary Job in the off-season waiting for the peek tourism months.
Retail Assistant
The Temuka Pottery Retail Shop
Temuka, South Canterbury
01.2016 - 05.2019
- Managed cash register operations, including processing of sales.
- Proactively engaged shoppers, providing assistance and information on merchandise and product features.
- Calculated pricing, scanned tags, applied discounts where needed, collected payment and offered receipts to process transactions.
- Answered questions about the product I was selling by knowing the origins of it.
Teacher Aide – Kaiāwhina Kaiako
Te Kura Toitu O Te Whaiti Nui a Toi
Minginui, Bay Of Plenty
05.2018 - 03.2019
- I have spent a year volunteering my time in various schools throughout the region of Te Urewera. I worked among a community where I had to earn respect and trust, which enabled me to develop my interpersonal skills.
- I have been amongst many hui with Rangatira, talking about the future development of communities and being Kaitiaki of the land we were surrounded with.
- The focus of this work was with at-risk youth in a high-poverty, high-pressure environment. This enabled me to learn how to work under pressure, empower others, and develop initiatives quickly. I am passionate about working with rangitahi, as they give me hope and joy for the future.
- I established a golf program with the underprivileged tamariki at the schools. I sourced all of the golf gear by developing connections with other surrounding golf courses and people of the golfing community throughout New Zealand. I went on to coach 2 of the students who made the Bay Of Plenty Maori Team.
Marquee and Wedding/Event Set up
Marquee and Event Hire Ltd
Timaru, South Canterbury
11.2017 - 04.2018
- I coordinated and was part of a group of people who set up marquees, up to the size of 10m x 30m. I also assisted with setting up for various occasions, such as weddings, sporting events, field days, race car events and corporate functions.
- I worked with customers to ensure that their decision on what to hire was sound, especially for weddings and other special occasions that was appropriate for their requirements.
- I also understood that the customers opinion is crucial in making them happy and content with their purchase.
Barista
100% Homemade Cafe
Temuka, South Canterbury
01.2013 - 12.2017
- I worked my way up in hospitality, starting with doing dishes, serving customers, kitchen hand, cooking and being a barista.
- I have been around coffee all my life and have been a barista for over 5 years.
- Developed good inter-personal skills within customer service.
Education
NCEA Level 1,2,3 all endorsed with Merit. -
Roncalli College Timaru
2017
Skills
- I am very punctual with great time management skills
- I am a self-motivated hard worker who loves learning new things
- I am reliable and have a high work ethic
- I am confident working with a team or as an individual
- I have a positive attitude towards everything I do
Affiliations
- CEO Award with Westpac NZ in my second year (Only 10 granted in the business for the year).
- Named in the top 100 Employers of Westpac NZ in my first year of working.
- Head Boy- Roncalli College Timaru 2017.
- Young Enterprise Regional winners.
- I helped lead a very successful celebrity cookbook for mental health, selling over 500 copies nationwide. I had the privilege of contacting over 30 well known celebrities of New Zealand including Prime Ministers and famous sport stars.
- Young Marist Neighbour Programme.
- Top Entrepreneur in my region (South Canterbury) for secondary schools.
- Attended the National Young entrepreneurs in action, where I was placed in the top 8 entrepreneurs out of 64 students.
- I was selected to go to Brazil with Young Enterprise in an all expenses paid trip to learn about business behaviours.
- 1 year of volunteer work in a rural Maori Community.
Personal Statement
I am a very honest and reliable person who works hard to achieve my goals and I take pleasure in helping others achieve theirs.
Fun Facts
- I have played golf for 20 years of my life and represented Aorangi Golf for 5 years in various age group roles. This has taken me to many different places around New Zealand where I have won a variety of trophies and medals.
- I have achieved a black belt in Seido Karate which took 6 years of training.
- Music is a big part of my life, to which I have played the piano/keyboard for 18 years and the guitar for 5 years.
References
Will be available on request!
Timeline
Banking Specialist
Westpac New Zealand
04.2022 - Current
Golf Coach
The Golf Bunker
10.2021 - 04.2022
TecaherAide/Boarding School Mentor
St Patricks College
01.2021 - 10.2021
Security Guard
Red Badge
04.2020 - 07.2020
Information/Travel Consultant
Kaikoura Information Centre
10.2019 - 04.2020
Traffic Controller
Spray Marks Kaikoura
06.2019 - 09.2019
Teacher Aide – Kaiāwhina Kaiako
Te Kura Toitu O Te Whaiti Nui a Toi
05.2018 - 03.2019
Marquee and Wedding/Event Set up
Marquee and Event Hire Ltd
11.2017 - 04.2018
Retail Assistant
The Temuka Pottery Retail Shop
01.2016 - 05.2019
Barista
100% Homemade Cafe
01.2013 - 12.2017
NCEA Level 1,2,3 all endorsed with Merit. -
Roncalli College Timaru
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