Ha My Nguyen
Mangere Bridge,AUK
Summary
Graduated in Hospitality management, I am passion at making coffee and improving my customer service skill. I am pursuing a strong management skill in hospitality and I completely understand every single role i have been through. I have experience in managing inventory, sales planning and reporting. I am a detail-oriented and proactive food service leader with an adaptable approach to team and operations management. I am also a committed job seeker with a history of meeting company needs with consistent and organized practices. I am strongly skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand in order to satisfy customers to the highest level.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Assistant
Kreem Cafe
Mt Roskill
10.2023 - Current
- Processed take away orders efficiently while adhering to company policies and procedures.
- Adhered strictly to hygiene protocols while working within the cafe kitchen area.
- Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
- Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
- Stocked inventory of food items such as pastries, sandwiches and salads.
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Followed health and safety regulations when handling food items or operating machinery.
Assistant Cafe Manager
Homestead Cafe
Pakuranga
03.2021 - 07.2023
- Ensured compliance with all safety regulations and health codes.
- Maintained accurate records of sales and inventory levels.
- Handled customer complaints in a professional manner while ensuring their satisfaction.
- Implemented procedures for cash handling, food preparation, storage.
- Monitored stock levels of ingredients and supplies needed for the cafe's operations.
- Attended regular meetings with the head chef to discuss menu changes or specials.
- Developed marketing plans in order to increase the cafe's visibility in the community.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Cafe Manager
Mickey Cafe
Sylvia Park Auckland
04.2017 - 04.2021
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Resolved conflicts between team members in a professional manner.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Education
Graduate Diploma - Hospitality Management
NSIA
04.2017
Skills
- Purchasing
- Time management
- Staff Leadership
- Reliability
- Adaptability
- Problem-solving abilities
- POS system operation
- Barista expertise
- Team Development
- Regulatory Compliance
- Cost Controls
- Customer Service
- Customer Relations
Languages
English
Professional
Vietnamese
Native/ Bilingual
Certification
- Barista Certificate
References
References available upon request.
Timeline
Cafe Assistant
Kreem Cafe
10.2023 - Current
Assistant Cafe Manager
Homestead Cafe
03.2021 - 07.2023
Cafe Manager
Mickey Cafe
04.2017 - 04.2021
Graduate Diploma - Hospitality Management
NSIA
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