Ha My Nguyen
Henderson,AUK
Summary
Graduated in Hospitality management, I am passion at making coffee and improving my customer service skill. I am pursuing a strong management skill in hospitality and I completely understand every single role i have been through. I have experience in managing inventory, sales planning and reporting. I am a detail-oriented and proactive food service leader with an adaptable approach to team and operations management. I am also a committed job seeker with a history of meeting company needs with consistent and organized practices. I am strongly skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand in order to satisfy customers to the highest level.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Barista
Cornwall Park Cafe
One Tree Hill, Auckland
12.2024 - Current
- Processed customer payments, ensuring accurate distribution of change.
- Kept up-to-date with pricing structures and promotional offerings.
- Executed preparation and serving of both hot and cold drinks with efficiency.
- Counted money at shift start and end.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Head Barista
Jono's Village Eatery
Mt Eden, Auckland
12.2023 - 12.2024
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
- Resolved customer complaints professionally, while following company policies and procedures.
- Facilitated customer engagement by promoting offers via social media.
- Maintained knowledge of current menu items, ingredients, preparation methods, prices, and promotions.
- Cleaned and sanitized service or seating areas, following health protocols and food safety standards.
- Prepared and served hot or cold beverages.
- Managed cash register and processed transactions with accuracy and integrity.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Cafe Assistant
Kreem Cafe
Mt Roskill
05.2023 - 12.2023
- Processed takeaway orders efficiently while adhering to company policies and procedures.
- Adhered strictly to hygiene protocols while working in the café kitchen area.
- Ensured customer satisfaction by providing excellent service, and responding promptly to inquiries.
- Maintained a clean and organized work environment, including countertops, tables, shelves, and equipment.
- Stocked inventory of food items, such as pastries, sandwiches, and salads.
- Performed cashier duties, such as handling payments, issuing receipts, and counting money back to customers.
- Follow health and safety regulations when handling food items or operating machinery.
Assistant Cafe Manager
Homestead Cafe
Pakuranga
03.2021 - 07.2023
- Ensured compliance with all safety regulations and health codes.
- Maintained accurate records of sales and inventory levels.
- Handled customer complaints in a professional manner while ensuring their satisfaction.
- Implemented procedures for cash handling, food preparation, storage.
- Monitored stock levels of ingredients and supplies needed for the cafe's operations.
- Attended regular meetings with the head chef to discuss menu changes or specials.
- Developed marketing plans in order to increase the cafe's visibility in the community.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Education
Graduate Diploma - Hospitality Management
NSIA
04.2017
Skills
- Purchasing
- Time management
- Staff Leadership
- Reliability
- Adaptability
- Problem-solving abilities
- POS system operation
- Barista expertise
- Team Development
- Compliance Management
- Cost Controls
- Customer Service
- Customer Relations
Certification
- Barista Certificate
Education and Training
other
Languages
5,3
Personal Information
Title:
References
References available upon request.
Timeline
Head Barista
Cornwall Park Cafe
12.2024 - Current
Head Barista
Jono's Village Eatery
12.2023 - 12.2024
Cafe Assistant
Kreem Cafe
05.2023 - 12.2023
Assistant Cafe Manager
Homestead Cafe
03.2021 - 07.2023
Graduate Diploma - Hospitality Management
NSIA
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