Hana Connolly
Auckland
Summary
A highly personable and solutions-driven professional with extensive experience in customer-facing roles. Skilled at delivering exceptional service, resolving complex problems efficiently, and creating memorable client experiences. Through various management and customer-facing roles, I have developed strong interpersonal skills, adaptability, and a proactive approach to ensuring customer satisfaction. Passionate about fostering positive interactions and committed to upholding high service standards. Highly adaptable and dedicated, with a strong work ethic and a proven ability to contribute to team success while working independently and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Air Bnb Servicing
Self Employed
Queenstown, Auckland
02.2023 - Current
- Airbnb management
- Guest services.
- Housekeeping/servicing
- Demonstrates knowledge of proper use of cleaning chemicals and products.
- Coordinated daily service operations to ensure optimal customer satisfaction.
- Organizing closets, cupboards, and other storage spaces.
- Developed strategies for improving team performance and efficiency.
Residential Property Manager
Aspire Property Management
Takapuna, Auckland
01.2024 - 04.2025
- Organised the move-in, move-out process for new and former tenants, including cleaning services if needed.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Turned disgruntled customers into happy ones through strong communication.
- Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon.
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
- Conducted regular inspections of properties to ensure compliance with local laws and regulations.
- Monitored market conditions in order to adjust rents accordingly, when appropriate.
- Reviewed tenant applications and screened potential tenants for credit, background, and employment history.
- Responded promptly to repair requests from tenants in a professional manner.
- Kept updated records of all tenant information, such as contact details and lease agreements.
- Managed the eviction process, when necessary, in accordance with applicable laws.
- Developed relationships with vendors who provide services related to residential property management.
- Created detailed reports for landlords on the condition of their properties.
Assistant Service Manager
The Bunker
Queenstown, Otago
01.2018 - 01.2023
- Started as bar staff, promoted to assistant manager within 5 months.
- Implemented and developed operational standards, policies, and procedures.
- Offering friendly and fun service, and creating an excellent environment for staff and customers.
- Established efficient communication channels between departments to ensure seamless workflow.
- Successfully trained and developed new staff members on company policies and procedures.
- Prepared and served food and alcoholic beverages in accordance with company standards.
Self Employed
Han's Personal Tours
09.2021 - 02.2022
- Designed unique and personalized tour packages that cater to the interests and preferences of my target market.
- Carrying bags and preparing food at camping sites and doc huts.
- Organizing wine tours and coordinate with vendors.
- Building relationships with locals and tourists.
Cabin Crew
Air New Zealand
06.2013 - 12.2017
- Monitored passenger behavior to identify threats to safety of crew and other passengers.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Demonstrated everyday safety procedures and safety procedures for emergency situations, and ensured compliance among passengers.
- Developed strong communication and interpersonal skills by interacting with passengers and colleagues in a professional manner.
- Exhibited a high level of attention to detail when completing documentation for each flight.
- Demonstrated and developed excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Provided detailed instructions on emergency procedures and ensured all passengers had the necessary information before takeoff.
- Provided first aid assistance to passengers when necessary.
Sales Associate
1 Above
Auckland
01.2012 - 05.2013
- Drove sales through customer relationship building and selling techniques.
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Established a positive rapport with customers by delivering friendly, personalized service.
Tour Guide Horse riding tours
01.2010 - 05.2013
- Guiding adults and children on horseback through a 400-acre farm, including river crossings and mountain hikes.
- Ensuring the safety of customers and horses.
- Applying first aid when required.
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
Education
Hospitality Management Certificate - Hospitality & Tourism
Skills
- Verbal Communication
- Interpersonal abilities
- Maintenance Coordination
- Vendor Management
- Property Management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Timeline
Residential Property Manager
Aspire Property Management
01.2024 - 04.2025
Air Bnb Servicing
Self Employed
02.2023 - Current
Self Employed
Han's Personal Tours
09.2021 - 02.2022
Assistant Service Manager
The Bunker
01.2018 - 01.2023
Cabin Crew
Air New Zealand
06.2013 - 12.2017
Sales Associate
1 Above
01.2012 - 05.2013
Tour Guide Horse riding tours
01.2010 - 05.2013