Hana Connolly
Auckland
Summary
A highly personable and solutions-driven professional with extensive experience in customer-facing roles. Skilled at delivering exceptional service, resolving complex problems efficiently, and creating memorable client experiences. Through various management and customer-facing roles, I have developed strong interpersonal skills, adaptability, and a proactive approach to ensuring customer satisfaction. Passionate about fostering positive interactions and committed to upholding high service standards. Highly adaptable and dedicated, with a strong work ethic and a proven ability to contribute to team success while working independently and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Air Bnb Servicing
Self Employed
02.2023 - Current
- Airbnb management
- Guest services.
- Housekeeping/servicing
- Demonstrates knowledge of proper use of cleaning chemicals and products.
- Coordinated daily service operations to ensure optimal customer satisfaction.
- Organizing closets, cupboards, and other storage spaces.
- Developed strategies for improving team performance and efficiency.
Residential Property Manager
Aspire Property Management
01.2024 - 04.2025
- Organised the move-in, move-out process for new and former tenants, including cleaning services if needed.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Turned disgruntled customers into happy ones through strong communication.
- Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon.
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
- Conducted regular inspections of properties to ensure compliance with local laws and regulations.
- Monitored market conditions in order to adjust rents accordingly, when appropriate.
- Reviewed tenant applications and screened potential tenants for credit, background, and employment history.
- Responded promptly to repair requests from tenants in a professional manner.
- Kept updated records of all tenant information, such as contact details and lease agreements.
- Managed the eviction process, when necessary, in accordance with applicable laws.
- Developed relationships with vendors who provide services related to residential property management.
- Created detailed reports for landlords on the condition of their properties.
Assistant Service Manager
The Bunker
01.2018 - 01.2023
- Started as bar staff, promoted to assistant manager within 5 months.
- Implemented and developed operational standards, policies, and procedures.
- Offering friendly and fun service, and creating an excellent environment for staff and customers.
- Established efficient communication channels between departments to ensure seamless workflow.
- Successfully trained and developed new staff members on company policies and procedures.
- Prepared and served food and alcoholic beverages in accordance with company standards.
Self Employed
Han's Personal Tours
09.2021 - 02.2022
- Designed unique and personalized tour packages that cater to the interests and preferences of my target market.
- Carrying bags and preparing food at camping sites and doc huts.
- Organizing wine tours and coordinate with vendors.
- Building relationships with locals and tourists.
Cabin Crew
Air New Zealand
06.2013 - 12.2017
- Monitored passenger behavior to identify threats to safety of crew and other passengers.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Demonstrated everyday safety procedures and safety procedures for emergency situations, and ensured compliance among passengers.
- Developed strong communication and interpersonal skills by interacting with passengers and colleagues in a professional manner.
- Exhibited a high level of attention to detail when completing documentation for each flight.
- Demonstrated and developed excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Provided detailed instructions on emergency procedures and ensured all passengers had the necessary information before takeoff.
- Provided first aid assistance to passengers when necessary.
Sales Associate
1 Above
01.2012 - 05.2013
- Drove sales through customer relationship building and selling techniques.
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Established a positive rapport with customers by delivering friendly, personalized service.
Tour Guide Horse riding tours
01.2010 - 05.2013
- Guiding adults and children on horseback through a 400-acre farm, including river crossings and mountain hikes.
- Ensuring the safety of customers and horses.
- Applying first aid when required.
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
Education
Hospitality Management Certificate - Hospitality & Tourism
Skills
- Verbal Communication
- Interpersonal abilities
- Maintenance Coordination
- Vendor Management
- Property Management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Timeline
Residential Property Manager
Aspire Property Management
01.2024 - 04.2025
Air Bnb Servicing
Self Employed
02.2023 - Current
Self Employed
Han's Personal Tours
09.2021 - 02.2022
Assistant Service Manager
The Bunker
01.2018 - 01.2023
Cabin Crew
Air New Zealand
06.2013 - 12.2017
Sales Associate
1 Above
01.2012 - 05.2013
Tour Guide Horse riding tours
01.2010 - 05.2013
Hospitality Management Certificate - Hospitality & Tourism
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