Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hana Courtis

Timaru,CAN

Summary

Dedicated and compassionate people person with a range of experience with the public/customer serviced based industries. Experienced in communicating efficiently, problem solving in a fast paced environment and still keeping attention to detail in all aspects of the job. Creates strong relationships with all those I come into contact with while making sure I support them to the best of my ability.

Overview

9
9
years of professional experience

Work History

Operator Specialist

Fulton Hogan Ltd
11.2022 - Current
  • Worked in a team environment to help maximise performance. Training where required.
  • Adapted to working in different environments and roles each day. EG. Labourer, Truck Driver, Traffic Management (TM)
  • Maintained knowledge of industry policies and procedures to set up and operate equipment and site safely.
  • Contact person on site for queries, complaints and guidance due to TM expertise.
  • Endurance for long summer days often working 12h shifts.

Traffic Management Specialist

Fulton Hogan Ltd
09.2020 - 11.2022
  • Supervised and controlled construction sites using Traffic Management Approved Plans. EG. cones, signs, traffic lights depending on work required. Directing traffic to maintain safe conditions for workers and public.
  • Communicated plans/ideas with Managers and Foreman, to further implement safe and effective Traffic Control.
  • Point of contact for the public regarding concerns, safe access of the site, guidance and complaints.
  • Successfully leading a team, using Radio Transmitters (RTs) as a main form of communication.
  • Critical and fast thinking when plans changed, or "bumps in the road" pop up. Things that we had not accounted for to happen. EG weather, traffic (events), accidents

Retail Assistant

Super Cheap Auto
12.2018 - 03.2020
  • Front desk assisting customers with prompt and polite support in-person and on the telephone with their enquiries. First point of contact, so brought enthusiasm and a little bit of humour to each customer to help create a strong and loyal relationship.
  • Approached each problem with an open mind and implemented strategies to quickly resolve concerns.
  • Created a balance between being time efficient and multitasking to meet deadlines, working well under pressure.
  • Brought awareness and adhered to Health and Safety procedures within the store floor.

Youth Leader Volunteer

YMCA
03.2015 - 06.2019
  • Volunteered as a Youth Leader at the local YMCA working with children between the ages of 10-17. This job was incredible.
  • Included encouraging and motivating the children to participate in various activities under the supervision of myself and my team.
  • I was responsible to help build confidence and healthy relationships in a well supported/safe team environment.
  • Providing continuous guidance, care and support. I learnt many skills to effectively deal with the varied behavioural issues that occurred on these programmes.

Manager

McDonald's
04.2015 - 11.2018
  • Promoted from Crew Member to Crew Trainer to Manager. Gained a lot of skills and knowledge which I still hold today.
  • Management took months of hard work. It gave lots of learning opportunities such as how to run a shift efficiently, cash downs, closing/opening the store, night shifts, paperwork to name a few. It had it's challenges but helped me grow at such a young age.
  • Determination, resilience, time management skills, an enthusiastic attitude and an open mind to constructive feedback.
  • Provided enthusiastic customer service. Using my expertise and problem solving nature to resolve customer complaints and promote our loyalty.
  • Kept employees operating productively by coordinating them methodically, meeting our ever changing customer and store needs. Mentoring employees to maximise team performance.
  • Communication with Managers at handover regarding staff, breaks, sales and stock levels etc.
  • Ensured correct presentation for the company as well as policies and procedures. Set enforced and optimal internal policies for specific areas to maintain business agility.
  • Maintained a professional, organised, and safe environment for all employees. Resolving staff member conflicts, actively listening to their concerns and finding an appropriate middle ground.

Education

High School Diploma -

Timaru Girls' High School
Timaru, NZ
2017

Skills

  • Communicate thoroughly and efficiently Open and understanding to constructive feedback
  • Fast learner who is willing to be hands on
  • Empathetic and caring of others and their emotional/physical wellbeing
  • Experienced with time management, organizational skills and attention to detail
  • Always enthusiastic with "cup half full" attitude

Additional Information

Licences

Class 1 Full

Class 2 Full

Rollers, Tracks and Wheels


First aid 8h completed 24/08/2023

Timeline

Operator Specialist

Fulton Hogan Ltd
11.2022 - Current

Traffic Management Specialist

Fulton Hogan Ltd
09.2020 - 11.2022

Retail Assistant

Super Cheap Auto
12.2018 - 03.2020

Manager

McDonald's
04.2015 - 11.2018

Youth Leader Volunteer

YMCA
03.2015 - 06.2019

High School Diploma -

Timaru Girls' High School

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Hana Courtis