Hana Kahika
Christchurch,CAN
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Myself
08.2016 - 12.2023
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Head Beauty Therapist
Riccarton House Of Beauty
03.2014 - 08.2016
- Enhanced client satisfaction by providing personalized beauty treatments tailored to individual needs.
- Delivered exceptional customer service, resulting in increased client retention and loyalty.
- Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
- Developed customized treatment plans for clients with specific skin concerns, leading to better results and higher satisfaction rates.
- Maintained strict hygiene standards within the salon, ensuring a clean and safe environment for both clients and staff members.
- Kept up-to-date with industry trends through continuous professional development courses, enhancing my skills as a Head Beauty Therapist.
- Managed inventory control to ensure adequate stock levels of essential supplies at all times.
- Established strong relationships with suppliers for access to exclusive product lines, elevating the quality of services offered at the salon.
- Performed advanced facial treatments using cutting-edge technology for optimal results in skin rejuvenation and anti-aging care.
- Coordinated client appointments efficiently while managing multiple schedules simultaneously without compromising service quality or punctuality rates.
- Handled customer complaints and concerns professionally and swiftly, ensuring satisfactory resolution and maintaining overall client satisfaction levels.
- Drove business growth by participating in local community events, creating brand awareness for the salon while attracting potential new clients through engaging promotions and demonstrations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Used social media platforms to promote salon and services.
Education
Certificate III - Horticulture
Open Polytechnic of New Zealand
Lower Hutt, NZ05.2024
Graduate Certificate - Powderbrow Cosmetic Tattooing
Phi Academy
New Zealand12.2022
Graduate Certificate - Microblading Cosmetic Tattooing
Phi Academy
New Zealand06.2018
Diploma - Beauty Therapy
Elly Lukas
Melbourne04.2011
High School Diploma -
Palm Beach High School
Palm Beach, QLD12.2007
Skills
- Business Process Optimization
- Sales Strategy
- Operations Management
- Financial Reporting
- Small Business Operations
- Inventory Control
- Customer Service
- Problem Solving
- Adaptability and Flexibility
- Social Media Management
- Time Management
- Team Leadership
- Business Development
Accomplishments
In 2014 I moved from Australia to New Zealand. In 2016 I purchases a small beauty business. 3 years later i had outgrown the space the salon was in and we needed a bigger premises. I decided to relocate the business to a bigger and better location and rebranding to create a space that truly reflected my me and my vision. We overcame Covid and the cost of living crisis while still managing to increase revenue and grow. I began to feel the urge for change and to move my career into a different direction or to take on new challenges. In Dec 2023 I sold my business and have embarked onto a new career journey.
Timeline
Business Owner/Operator
Myself
08.2016 - 12.2023
Head Beauty Therapist
Riccarton House Of Beauty
03.2014 - 08.2016
Certificate III - Horticulture
Open Polytechnic of New Zealand
Graduate Certificate - Powderbrow Cosmetic Tattooing
Phi Academy
Graduate Certificate - Microblading Cosmetic Tattooing
Phi Academy
Diploma - Beauty Therapy
Elly Lukas
High School Diploma -
Palm Beach High School
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