Hana Karaitiana
Queenstown,OTA
Summary
Three years working in the industry has seen me transition from Retail Sales Agent to Assistant Manager. I am a proactive professional with strong conflict resolution and team building skills. I have gained experience in managing fleet logistics and implementing quality control measures, ready to leverage expertise in customer service to achieve operational excellence. I am a self motivated, positive and reliable person. I am a mature team worker and adaptable to all challenging situations. I have the ability to work in a fast paced environment and make quick decisions. My other working experiences include management in tourism, hospitality and retail.
Overview
7
7
years of professional experience
Work History
Assistant Manager
SIXT Premium Rentals New Zealand
Queenstown, Otago
09.2022 - Current
- Supervise daily operations of rental inventory management and logistics.
- Implement customer feedback processes to enhance customer satisfaction and retention.
- Provide conflict resolution with both staff and customers.
- Manage customer service inquiries and complaints in a timely manner.
- Maintain up-to-date knowledge of company products and services.
- Collaborate with management on developing strategic plans for achieving business goals.
- Conduct regular performance reviews for employees to identify areas of improvement.
- Recruit and train new employees to meet job requirements.
- Hold regular one-on-one coaching sessions with employees to review performance and priorities and provide feedback.
- Implement quality control measures to uphold company standards.
- Coordinate with other departments to ensure smooth flow of operations.
Salon Coordinator
D'or Hairstylists
Arrowtown, Otago
09.2019 - 09.2021
- Coordinated salon appointments and managed client scheduling systems.
- Assisted stylists with client consultations and service preparations.
- Maintained salon inventory and ordered supplies as needed.
- Trained new staff on salon procedures and customer service protocols.
- Processed invoices associated with purchases made by the salon staff or customers.
- Monitored stock levels in order to ensure adequate supply of materials for day-to-day operations.
- Performed haircuts, color treatments, and styling techniques using industry-standard tools.
- Consulted with clients to determine desired hairstyles and services.
- Assisted in training junior stylists on best practices and product application methods.
Lodge Host
Real NZ
Stewart Island, Oban
10.2018 - 07.2019
- Welcomed guests and ensured a positive first impression.
- Maintained cleanliness and organization of the host area.
- Handled reservation systems to efficiently manage guest bookings.
- Resolved guest inquiries and concerns with professionalism and care.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Managed schedules and itineraries to ensure seamless travel experiences.
- Transported passengers safely between designated locations.
- Followed safety protocols to ensure a hazard-free environment for staff and visitors.
- Assisted in training new staff on cleaning procedures and safety standards.
Education
International Certificate in Hairdressing - Beauty
Southern Institute of Technology
Invercargill, NZ03-2017
Skills
- Inventory management
- Customer feedback implementation
- Conflict resolution
- Performance review
- Staff training
- Team building
- Problem solving
- Time management
- Reporting and documenting
- Coaching and mentoring
- Decision making
- Employee scheduling
- Recruiting and interviewing
- Adaptability and flexibility
- Sales growth
- Customer service and satisfaction
- Cobra & Wheels trained
References
References available upon request.
Timeline
Assistant Manager
SIXT Premium Rentals New Zealand
09.2022 - Current
Salon Coordinator
D'or Hairstylists
09.2019 - 09.2021
Lodge Host
Real NZ
10.2018 - 07.2019
International Certificate in Hairdressing - Beauty
Southern Institute of Technology