Hana Kim
Totara Park,NZ
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
11
11
years of professional experience
Work History
Travel Consultant
EXCEL TRAVEL LTD
05.2023 - Current
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Improved customer satisfaction by providing efficient and accurate ticketing services.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Manager
Katsubi Glenfield
01.2022 - 02.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Hall Manager
Bien Sushi
07.2020 - 02.2022
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Learned duties for various positions and provided backup at key times.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Hall Manager
Soul Sushi
05.2017 - 12.2019
- Enhanced customer satisfaction by implementing efficient dining hall procedures and maintaining a clean environment.
- Followed orders precisely for correct items, sizes and quantities.
- Increased employee retention through effective training, staff development, and regular performance evaluations.
- Sushi-making and cashier
Secretary
Cosmos Wallpaper
07.2015 - 10.2016
- Created daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Account Assistant
Nonghyup Bank
03.2013 - 05.2016
- Enhanced financial accuracy by diligently reviewing and reconciling accounts, identifying discrepancies, and resolving issues.
- Prepared office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Supported budget planning by gathering and analyzing relevant financial data, ensuring accurate forecasts.
Education
Bachelor of Arts - History
Cheongju University
Cheongju02.2013
Skills
- Administrative Support
- Client Networking
- Documentation Preparation
- Interpersonal Communication
- MS Office
- Reservations and Ticketing
- Team Leadership
Timeline
Travel Consultant
EXCEL TRAVEL LTD
05.2023 - Current
Manager
Katsubi Glenfield
01.2022 - 02.2023
Hall Manager
Bien Sushi
07.2020 - 02.2022
Hall Manager
Soul Sushi
05.2017 - 12.2019
Secretary
Cosmos Wallpaper
07.2015 - 10.2016
Account Assistant
Nonghyup Bank
03.2013 - 05.2016
Bachelor of Arts - History
Cheongju University
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