Hana Masuda
Auckland,AUK
Summary
Experienced hospitality worker with previous working holiday experience in New Zealand, demonstrating adaptability, cultural awareness, and hands-on knowledge of local service standards. Skilled in order taking, money handling, and product promotion. Greets guests with a genuine smile, builds rapport, and contributes to a pleasant dining experience. Maintains thorough menu knowledge to provide appropriate recommendations.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Clerk
Mitsui Garden Hotel
Tokyo, Nihonbashi
03.2024 - 02.2025
- Handled all guest luggage as needed during check-in and check-out process.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Processed payments from customers for room charges and incidentals.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
Cashier
Dmitris Greek Food Riverside
Christchurch, CBD
09.2023 - 12.2024
- Handled customer orders efficiently, and ensured accurate communication with kitchen staff to maintain a smooth service flow.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Restaurant Waiter
KUMO
Christchurch, Addington
09.2023 - 02.2024
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Kitchen Hand/Cashier
Smart Sushi
Auckland, Sylvia Park
04.2023 - 08.2023
- Provided clear and courteous responses to product-related questions, and accommodated special requests whenever possible.
- Prepared various types of sushi rolls quickly and accurately, maintaining portion consistency and food safety standards.
Education
Tsuda University
Tokyo, Japan03-2020
Skills
- Payment processing
- Customer inquiries
- Customer service
- Order taking accuracy
Timeline
Hotel Front Desk Clerk
Mitsui Garden Hotel
03.2024 - 02.2025
Cashier
Dmitris Greek Food Riverside
09.2023 - 12.2024
Restaurant Waiter
KUMO
09.2023 - 02.2024
Kitchen Hand/Cashier
Smart Sushi
04.2023 - 08.2023
Tsuda University
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