Hana Taha
Auckland,Henderson
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Casual Retail Assistant
Jeanswest
06.2023 - 02.2024
- Responsibilities: In my role as a casual retail assistant, I was responsible for greeting and assisting customers with their shopping needs. I ensured the store was clean and well-organized, restocked merchandise, and maintained attractive displays. Handling cash registers and processing transactions was also part of my daily routine.
- Skills: I developed strong customer service skills, helping customers find products and answering their questions. I became proficient in using the store's inventory system and handling cash transactions accurately. Additionally, I improved my communication and teamwork skills through daily interactions with colleagues and customers.
Shift Manager
Dunkin' Donuts
01.2022 - 03.2023
- Trained and mentored new employees to maximise team performance.
- Coached crew members to optimise performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Carried out day-day-day duties efficiently.
- Quickly learned new skills and applied them to daily tasks.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed cash and card transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organised merchandise in customers' view.
- Answered questions about store policies and addressed customer concerns.
Crew Member
McDonalds
06.2021 - 07.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean.
- Worked in the lobby
Sales Team Member
Warehouse Stationery
04.2020 - 09.2020
- Maintained clean and organised stockroom by sweeping, mopping and removing empty boxes.
- Answered queries and concerns and assisted customers with product selections.
- Organised merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelors of Biomedical Science - Biomedical Sciences
Auckland University of Technology
Auckland, NZ02.2027
NCEA Level 1 -
Waitakere College
Henderson, AUK04.2024
NCEA Level 2 -
Waitakere College
Henderson, AUK04.2024
Certificate in Applied Science - Science
Auckland University of Technology
Auckland, NZ11.2023
Skills
- Cash Handling
- Customer service focus
- Employee Training
- Opening and closing procedures
- Handling Customer Complaints
- Documentation And Reporting
- Customer Service
- Coordinating Daily Operations
Personal Information
Date of Birth: 06/06/04
References
- Debra Swaving - 021 436 963.
- kirsty Craddock - 021 027 31163.
Hobbies and Interests
- Medical Science
- Hospitality
- Barista Work
- Trends
- Interested in learning everything new
Timeline
Casual Retail Assistant
Jeanswest
06.2023 - 02.2024
Shift Manager
Dunkin' Donuts
01.2022 - 03.2023
Crew Member
McDonalds
06.2021 - 07.2021
Sales Team Member
Warehouse Stationery
04.2020 - 09.2020
Bachelors of Biomedical Science - Biomedical Sciences
Auckland University of Technology
NCEA Level 1 -
Waitakere College
NCEA Level 2 -
Waitakere College
Certificate in Applied Science - Science
Auckland University of Technology
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