Thi DUng Hanh Tran
Auckland,AUK
Summary
Attentive store manager skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships. Well-organized in keeping shelves clean, organized and presentable.
Upbeat, customer-focused Sales Associate with three years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Motivated Store Assistant with eye for detail and drive to work hard. Experienced in payment processing, creating eye-catching merchandise displays and customer service.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
5
5
years of professional experience
Work History
Receptionist
Li Perla Nails and Beauty
Mount Eden, Auckland
10.2021 - 10.2023
- Scheduled appointments for clients, customers, and other visitors.
- Processed payments and updated accounts to reflect balance changes.
- Coordinated pick-up and delivery of express mail services.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted and directed visitors to appropriate personnel and answered average of calls and emails daily.
Store Assistant
Smith and Caugheys
Auckland CBD, Auckland
11.2020 - 02.2021
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed customer payments using cash register and credit card machines.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Identified theft issues through surveillance systems monitoring and reporting suspicious activity.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Maintained cleanliness of sales floor and backroom areas.
- Used credit card machines, calculators and barcode scanners to record transactions.
- Maintained highest level of visual merchandising and store conditions to foster welcoming shopping environment.
Store Manager
Yoyoso NZ Ltd
Auckland CBD, Auckland
08.2019 - 02.2020
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Implemented efficient systems for tracking stock movement.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Mitigated business risks by working closely with staff members and assessing performance.
Sale Assistant
Yoyoso NZ Ltd
Auckland CBD, Auckland
04.2019 - 08.2019
- Cross-trained in other departments within the store including checkout counter operations.
- Fostered relationships with customers to expand customer base and retain business.
- Engaged in sales-oriented discussions to determine customer pain points.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Replenished merchandise on shelves as needed throughout the day.
Education
High School Diploma -
Mount Albert Grammar School
Auckland, NZ11-2017
Skills
- Scheduling
- Staff Management
- Multitasking and Prioritization
- Time Management
- Organization Skills
- Scheduling Appointments
- Positive and Professional
- Supply Management
Languages
English
Full Professional
Chinese (Mandarin)
Professional
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Li Perla Nails and Beauty
10.2021 - 10.2023
Store Assistant
Smith and Caugheys
11.2020 - 02.2021
Store Manager
Yoyoso NZ Ltd
08.2019 - 02.2020
Sale Assistant
Yoyoso NZ Ltd
04.2019 - 08.2019
High School Diploma -
Mount Albert Grammar School
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