Hanin Alkhafaji
Sunnynook ,AUK
Summary
● I am an enthusiastic and energetic individual looking to secure employment. Giving 100% to all tasks assigned, I am looking to join a team that promotes growth where I can develop and learn many skills as well as utilize the various transferrable skills I have gained through personal experiences. Bilingual with the ability to communicate within the Arabic and English languages Professional and friendly
● Organized and motivated employee eager to apply time management and organizational skills in various environments.
- Energetic VCA & SL counter manager with experience promoting and upselling perfume products. Committed to increasing sales and exceeding goals by delivering excellent customer service.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Proficient fragrance counter manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Van Cleef & Arpels, Serage Luton Counter Manager
Smith And Caughey's
Queen Street
03.2024 - Current
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to VCA and Serage Luton counter.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
Fragrance Counter Manager
Smith And Caughey's
Queen Street
10.2023 - 03.2024
- Managed inventory levels for optimal stock availability and timely replenishment orders.
- Generated repeat business through proactive relationship building with clients, including maintaining a client book for personalized outreach.
- Fostered a positive work environment that encouraged teamwork, collaboration, and dedication to achieving shared goals.
- Analyzed sales performance data to identify opportunities for improvement in product offerings or marketing strategies.
- Increased customer satisfaction by providing personalized fragrance consultations and recommendations.
- Boosted sales through effective visual merchandising and product knowledge presentations.
- Developed strong relationships with suppliers/vendors resulting in exclusive deals or early access to limited-edition items.
- Oversaw daily operations of the fragrance counter, ensuring cleanliness, organization, and compliance with company policies.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors to arrange special events or in-store appearances that drove foot traffic and increased product awareness.
- Ensured accurate tracking of sales performance metrics for individual team members'' growth and development plans.
- Contributed to successful product launches by supporting marketing initiatives with scent descriptions and concept presentations.
- Increased efficiency within the laboratory through routine maintenance of equipment, inventory management, and ordering of supplies.
2IC Chanel
Smith and caughey's
Queen Street
02.2023 - 10.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality services
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
Beauty Advicer
Farmers
06.2022 - 02.2023
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Assisted customers in feeling relaxed and comfortable with the process.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Shop Floor and Apparel
The warehouse
07.2021 - 05.2022
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Communicated item availability with retail team members and shoppers.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Recommended optimal merchandise based on customer needs and desires.
Beautician Assistant
Ghassam Beauty Centre
01.2009 - 12.2009
Secretary
Doctor Basil Abd Al Hamid
06.2008 - 12.2008
Education
Associate of Arts -
VTC
Damascus, SyriaSkills
- Attributes
- And Abilities
- Experience
- Merchandise Financing
- Building Customer Relationships and Loyalty
- Guest Services
- Time Management
- Loss Prevention
- Flexible Hours
- Customer Needs Assessment
- Friendly and Helpful
- Customer Service
- Dressing Room Assistance
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Energy and Physical Stamina
- Decision Making
- Meeting Sales Goals
- Safety and Cleanliness Standards
- Staff Support
- Honest and Dependable
- Adaptable and Flexible
- Item Ticketing and Pricing
- Relationship Building
- Customer Assistance
- Honest and Ethical
- Target Achievement
- Promotional planning
- Teamwork and Collaboration
- Computer Skills
- Team Leadership
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Customer Relationship Management
- Goal Setting
- Team Development
- Staff Management
- Good Judgment
- Emergency Response
- Budget Management
- Business Planning
Timeline
Van Cleef & Arpels, Serage Luton Counter Manager
Smith And Caughey's
03.2024 - Current
Fragrance Counter Manager
Smith And Caughey's
10.2023 - 03.2024
2IC Chanel
Smith and caughey's
02.2023 - 10.2023
Beauty Advicer
Farmers
06.2022 - 02.2023
Shop Floor and Apparel
The warehouse
07.2021 - 05.2022
Beautician Assistant
Ghassam Beauty Centre
01.2009 - 12.2009
Secretary
Doctor Basil Abd Al Hamid
06.2008 - 12.2008
Associate of Arts -
VTC