HANK ZHAO
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
Work History
Store Manager
PUFFGo NZ
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
STORE MANAGER
VAPE DIRECT LTD
12.2018 - 01.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services
- Managed purchasing, sales, marketing and customer account operations efficiently
- Interacted well with customers to build connections and nurture relationships
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Demonstrated product presentations to prospective customers to showcase features, benefits and value
- Responsible for handling and managing all orders on the Shopify platform, including order acceptance, shipping, and order tracking
- Updating website content, managing product images, and ensuring timely updates and accuracy of page content
- Responsible for inventory management of the online store, monitoring inventory levels, and updating product information in a timely manner
RENOVATION WORKER
GMAX PROJECT LTD
02.2015 - 05.2018
- Improved client satisfaction by consistently delivering on-time and within-budget renovations
- Collaborated with clients to develop customized renovation plans tailored to their specific needs and preferences
- Demonstrated expertise in a wide range of renovation tasks, including carpentry, painting, and flooring installation
- Sanded, primed and painted walls
ICT SUPPORT
TELNET COMMUNICATIONS
08.2012 - 08.2014
- Provided technical support during on boarding and throughout various stages of pipeline
- Handled customer inquiries over and provided technical support via livechat and telephone
Education
BACHELOR OF INFORMATION TECHNOLOGY - IT NETWORKING
AIS
Skills
- BUDGET MANAGEMENT
- INVENTORY MANAGEMENT
- SPECIAL PROMOTIONS PLANNING
- BUSINESS GROWTH AND RETENTION
- COST CONTROL AND ANALYSIS
- Customer Service
- Problem-Solving
Languages
Chinese (Mandarin)
English
Timeline
Store Manager
PUFFGo NZ
02.2024 - Current
STORE MANAGER
VAPE DIRECT LTD
12.2018 - 01.2024
RENOVATION WORKER
GMAX PROJECT LTD
02.2015 - 05.2018
ICT SUPPORT
TELNET COMMUNICATIONS
08.2012 - 08.2014
BACHELOR OF INFORMATION TECHNOLOGY - IT NETWORKING
AIS
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