Hanna Backert
Christchurch,CAN
Summary
I am from Germany and Curren on a working holiday visa. I’d love to improve my skills and Lear new things. I’m able to work hard and listen to instructions.
Overview
4
4
years of professional experience
Work History
Shearing Hand
South West Shearing
Lawrence, OTA
01.2024 - 03.2024
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
Salesperson
Massivmöbel Reichert
Bad Staffelstein, Bavaria, Germany
12.2021 - 05.2023
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
Waitress
Café Moritz
Lichtenfels, Germany
09.2021 - 09.2023
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress Trainer
Asiahaus Bambus
Michelau, Bavaria, Germany
09.2019 - 09.2021
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Education
High School Diploma -
Gymnasium Burgkunstadt
Burgkunstadt, Bavaria, Garmany06.2023
Skills
- Written Communication
- Multitasking
- Problem-Solving
- Computer Skills
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Microsoft Word
- Interpersonal Communication
- Organization
- Equipment operation
Languages
German
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Shearing Hand
South West Shearing
01.2024 - 03.2024
Salesperson
Massivmöbel Reichert
12.2021 - 05.2023
Waitress
Café Moritz
09.2021 - 09.2023
Waitress Trainer
Asiahaus Bambus
09.2019 - 09.2021
High School Diploma -
Gymnasium Burgkunstadt