- Hunting and outdoor recreation
- Hiking and exploring New Zealand's outdoors
- Health, wellbeing, and personal fitness
- Continuous learning and professional development
- Wildlife conservation and environmental sustainability
Hanna Hoffman
Lower Hutt,WGN
Summary
Detail-oriented Pharmacy Assistant with experience in optimizing workflow and enhancing operational efficiency. Skilled in effective communication and staff training, contributing to a positive team environment and improved customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Assistant
Wainuiomata Pharmacy & Lotto
Wainuiomata, WGN
11.2024 - Current
- Assisted pharmacists in accurately dispensing medications and managing prescriptions.
- Maintained inventory levels through regular stock assessments and ordering processes.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Educated customers on proper medication usage and potential side effects effectively.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported operations with filing, copying and faxing.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Answered questions regarding medication instructions and usage.
- Created and maintained attractive window and in-store displays to promote products and seasonal campaigns.
Customer Service Representative
The Warehouse Group
Petone, WGN
11.2022 - 04.2024
- Assisted customers with inquiries, providing accurate product information and support.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new staff on customer service protocols, fostering a cohesive team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Completed administrative tasks, including data entry, filing, and maintaining records.
- administrative tasks, including data entry, filing, and maintaining records.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered phone calls and responded to customer enquiries.
Education
High School Diploma -
Sacred Heart College
Lower Hutt, NZ07-2026
Skills
- Problem solving skills
- Fast Learner and adaptable
- Good Organisation and Time management
- Administration & Office Support
- Staff Training & Coaching
- Written & Verbal Communication
- First Aid Certified
- High attention to detail
- reliable, punctual, and committed to getting the job done
- Time Management
Accomplishments
- Elected as a Student Council Representative in 2019 and 2021, Where I represented student interests, supported school events and initiatives, and developed strong leadership, communication, and teamwork skills.
Certification
- [ Essential First Aid Certificate ] - 2025
- [ Restricted Drivers ] License - Class 1
Interests
Timeline
Pharmacy Assistant
Wainuiomata Pharmacy & Lotto
11.2024 - Current
Customer Service Representative
The Warehouse Group
11.2022 - 04.2024
High School Diploma -
Sacred Heart College