HANNA JOY I. SANICO

• Meet, greet, sell and process transactions in the retail shop, ticketing counter and cafe.

• Engage with and have fun with customers as they enter and leave the building.

• Provide customers with up-to-date knowledge about products in the retail store, cafe and ticketing counter.

• Make excellent coffees when required.

• Provide support and work in the Cafe as required.

• Upsell products to clients upon purchase in the retail store and at ticketing counter.

• Upsell attraction tickets to include VIP “Backstage Pass” tours.

• Assist with stock management as required.

• Assist in the retail store.

• Ensure duties are carried out in a timely and accurate manner and in accordance with company policies and procedures.

• Undertake all other reasonable duties as requested.

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

• Responsible in taking inbound and outbound calls
• Calling all the leads that is sent over for follow up and sending emails
• Organizing all the information that is gathered in spreadsheet (data entry)
• Receiving calls for status request, sending email to the server for an update and taking calls for price inquiries
• Call open invoices for collection and gather all datas in spreadsheet
• Create an EOD update every after shift and send to the client

• Provide an excellent customer service
• Assisting customers in booking a shuttle when they arrive at the airport, cancel requests, check status update and answer inquiries