Hanna-Mélanie Allouard
Raglan
Summary
Highly organized and multi-tasking professional known for fostering a positive workplace culture. Detail-oriented with extensive experience in administrative tasks.
Overview
11
11
years of professional experience
Work History
Co-director of Raglan Gelato
Self-employed
08.2021 - 05.2025
- Business Development: Founded and grew the company from inception, overseeing development, marketing, and operations.
- Operations Management: Managed social media, HR, and administrative tasks, including advertising, expansion, and strategy execution.
- Product Creation & Sales: Crafted and sold artisanal gelato, delivering high-quality products and exceptional customer service.
- Customer Satisfaction: Enhanced customer experiences by resolving concerns calmly and maintaining service excellence.
- Staff Training: Trained staff in equipment maintenance and key skill development to boost team performance.
- Waste Reduction & Revenue Growth: Reduced waste and implemented revenue strategies to align with sales and profit targets.
- Budget & Resource Management: Managed budgets and optimized resource allocation to maximize productivity and profitability.
Assistant Hotel Manager
Solscape Eco Retreat
12.2016 - 05.2021
- Team Leadership: Manage and motivate staff for seamless operations.
- Customer Service: Deliver exceptional guest experiences and resolve complaints professionally.
- Organizational Skills: Oversee schedules, reservations, and front desk procedures efficiently.
- Technical Proficiency: Skilled in reservation systems, CRM tools, and office software.
- Problem-Solving: Address issues promptly and adapt to unexpected challenges.
- Sales & Upselling: Promote services to enhance guest experience and revenue.
- Conflict Resolution: Mediate disputes calmly to maintain a positive atmosphere.
- Attention to Detail: Ensure accuracy in billing, data entry, and policy compliance.
Receptionist
Blue Margouillat
01.2014 - 03.2015
- Visitor Engagement: Greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance.
- Appointment Coordination: Confirmed appointments, communicated with clients, and updated client records efficiently.
- Call Management: Answered phone calls promptly and directed them to the appropriate offices.
- Reception Area Maintenance: Maintained a clean and organized reception area to ensure a positive first impression.
Education
Higher Diploma in Hospitality Management - Tourism And Hospitality Management
Lycee Hotelier Nicolas Appert
Nantes, France06-2013
Skills
- Customer relations
- Multi-tasking
- Positive attitude
- Problem-solving
- Attention to detail
- Organizational skills
- Quality control
- Teamwork and collaboration
Languages
French
Native or Bilingual
English
Native or Bilingual
German
Professional Working
Interests
- Dancing (currently part of a dance project for the Hamilton Arts Festival)
- Participated in local theater productions, enhancing my public speaking and teamwork skills
- Swimming, outdoor recreation, hiking
- Mindfulness Practices
Timeline
Co-director of Raglan Gelato
Self-employed
08.2021 - 05.2025
Assistant Hotel Manager
Solscape Eco Retreat
12.2016 - 05.2021
Receptionist
Blue Margouillat
01.2014 - 03.2015
Higher Diploma in Hospitality Management - Tourism And Hospitality Management
Lycee Hotelier Nicolas Appert
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