Hanna Panova
Hillcrest
Summary
Versatile and dynamic, with a proven track record from Xpress Facilities to ITAKA-PALLADIUM, I excel in multitasking and deep cleaning, demonstrating a strong work ethic and self-motivation. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging expertise in sales and team management.
Overview
17
17
years of professional experience
Work History
Professional Commercial Cleaner
Xpress Facilities
05.2023 - Current
- Improved workspace appearance, successfully executing detailed cleaning plans tailored to client preferences.
- Increased client retention by consistently maintaining a high standard of cleanliness and professionalism.
- Preserved building integrity by carefully selecting appropriate chemicals for various surfaces and materials.
- Contributed to a positive work environment, fostering open communication among team members.
- Boosted efficiency through the use of advanced equipment and industry best practices in commercial cleaning.
Seller
Family Business
02.2017 - 05.2022
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
Sales Consultant
Faberlic Ltd
02.2017 - 05.2022
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Established a robust social media presence by creating engaging content that resonated with target audiences across multiple platforms.
- Established and maintained e-commerce website to promote and sell products.
Sales Consultant
Women Clothing & Footwear
06.2013 - 10.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Visual Merchandiser
Kharkivchanka
06.2012 - 03.2013
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Night Club & Restaurant Assistant Manager
Itaka - Palladium
01.2010 - 07.2012
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Managed reservation system effectively, minimizing wait times and ensuring guest satisfaction.
- Developed strong relationships with vendors, negotiating favorable pricing agreements that benefited the bottom line.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Ladies Tailor
Signal Ltd
09.2007 - 12.2008
- Advised customers on appropriate fabric choices based on intended use and desired outcomes for their custom clothing items.
- Maintained a high level of quality control by inspecting completed garments for accuracy and craftsmanship.
- Achieved mastery of various sewing techniques to produce intricate patterns and detailed embellishments on garments.
- Enhanced customer satisfaction by designing and sewing custom garments according to individual preferences.
- Measured and cut fabric for garment construction according to customer specifications.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Repaired garments and corrected construction mistakes.
Education
Cutter & Clothes Maker / Tailor -
Odessa Higher Vocational And Technical College
Odessa Ukraine 2007
Odessa Secondary School
Odessa Ukraine 2004
Skills
- Strong work ethic
- Self-motivation and initiative
- Multitasking proficiency
- Deep cleaning expertise
Languages
Russian
Full Professional
English
Limited Working
Ukrainian
Native or Bilingual
Timeline
Professional Commercial Cleaner
Xpress Facilities
05.2023 - Current
Seller
Family Business
02.2017 - 05.2022
Sales Consultant
Faberlic Ltd
02.2017 - 05.2022
Sales Consultant
Women Clothing & Footwear
06.2013 - 10.2017
Visual Merchandiser
Kharkivchanka
06.2012 - 03.2013
Night Club & Restaurant Assistant Manager
Itaka - Palladium
01.2010 - 07.2012
Ladies Tailor
Signal Ltd
09.2007 - 12.2008
Cutter & Clothes Maker / Tailor -
Odessa Higher Vocational And Technical College
Odessa Secondary School
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