Summary
Work History
Education
Skills
Timeline

Hanna Vodanovich

TMNZ
Cambridge ,Waikato

Summary

Traffic management professional prepared to contribute to efficient traffic operations. Proven ability to maintain safe and orderly traffic flow through effective control measures. Focused on team collaboration and adaptable to changing conditions, ensuring consistency and reliability in operations.

Work History

Traffic Controller

TMNZ
  • Coordinated traffic flow to ensure safe and efficient movement of vehicles.
  • Monitored site conditions and communicated hazards to maintain safety standards.
  • Implemented signage and barriers to direct traffic effectively during operations.
  • Assisted in training new staff on traffic control procedures and safety protocols.

Customer Service Representative

Pita Pit
  • Assisted customers with menu selections and dietary preferences to enhance satisfaction.
  • Handled cash transactions efficiently, ensuring accuracy in daily reconciliations.
  • Maintained cleanliness and organization of workstations to promote a positive dining environment.
  • Resolved customer inquiries promptly, contributing to improved service response times.
  • Collaborated with team members to streamline order processing, enhancing workflow efficiency.
  • Monitored inventory levels and communicated needs to management for timely restocking.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

High School Diploma

Ruapehu College | Ohakune, MWT | 08.2023

Proficient in maths

Skills

Two way radio proficiency
Traffic Management set up

Timeline

Traffic Controller

TMNZ
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Customer Service Representative

Pita Pit
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Ruapehu College

High School Diploma
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Hanna Vodanovich