Summary
Overview
Work History
Education
Skills
Technical skills
Affiliations
References
Timeline
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HANNAH CAPTAIN

Browns Bay,AUK

Summary

I am a confident, motivated, organized team player who always ensures the customers feel welcome and always provides great customer service. I have several years of experience working in retail, gaining different experiences through out my time in customer service. I love interacting with the customers, having a conversation with them.

Overview

5
5
years of professional experience

Work History

Key Holder / Sales Associate

Hype DC
04.2023 - Current
  • Opening and closing store independently
  • Hitting KPI targets
  • Serving and greeting customers
  • Accepting stock in
  • Packing online orders
  • Preparing click and collects
  • Dusting and cleaning bollards


Sales Associate

Petstock
03.2022 - 09.2023
  • Serving and greeting customers
  • Opening and closing tills
  • Hitting KPI targets
  • Accepting pallets, checking variance
  • Packing online orders
  • Stock management
  • Preparing click and collects
  • Stocktakes
  • Replenishing stock

Assistant manager

Hype DC
08.2023 - 08.2023
  • I was a temporary assistant manager at Hype DC, Albany for 1 month
  • Opening and closing store independently
  • Serving and greeting customers
  • Keeping up with hourly store updates
  • Attending ASM zoom meetings
  • Running the day
  • Cycle counting
  • Keeping store clean and tidy
  • Accepting stock in
  • Hitting KPI targets.

Sales associate

My Blitz
11.2020 - 12.2021
  • Opening and closing store independently
  • Restocking products to go on floor
  • Cleaning and keeping store tidy
  • Depositing cash at E.O.D at the bank
  • Staff training
  • Answering phone calls
  • Dealing with customer complaints

Front of House

Otto Woo
12.2019 - 11.2020
  • Prepared Uber Eats orders
  • Answering phone calls from customers.
  • Accepted payments through eftpos and cash
  • Prepared salads & garnishing
  • Cleaning tables
  • Restocking bags, drinks and containers

Waitressing

The Clove Indian restaurant
09.2019 - 04.2020
  • Attended to new customers quickly to inquire about drinks and food
  • Frequently communicated with the kitchen staff to stay up to date on supply availability and potential wait times
  • Prepared uber eats orders.

Crew Member

McDonald's
03.2019 - 08.2019
  • Handled customer complaints and provided solutions
  • Accepted payments via cash and credit card daily
  • Prepared uber eats orders
  • Served customers at till and drive through.

Education

Certificate For Customer Service (The International Travel College of NZ)
01.2020

Certificate For Barista ( Expresso Bar, Takapuna Grammar School )
01.2020

High School Diploma -

NCEA Level 1, 2 And 3
Takapuna Grammar
01.2020

Skills

  • Flexibility
  • Time management
  • Cashier management
  • Honesty
  • Reliability
  • Organised

Technical skills

Full Car Licence

Affiliations

  • Shoes
  • Fashion
  • Hanging out with friends
  • Working out

References

Available on request

Timeline

Assistant manager

Hype DC
08.2023 - 08.2023

Key Holder / Sales Associate

Hype DC
04.2023 - Current

Sales Associate

Petstock
03.2022 - 09.2023

Sales associate

My Blitz
11.2020 - 12.2021

Front of House

Otto Woo
12.2019 - 11.2020

Waitressing

The Clove Indian restaurant
09.2019 - 04.2020

Crew Member

McDonald's
03.2019 - 08.2019

Certificate For Customer Service (The International Travel College of NZ)

Certificate For Barista ( Expresso Bar, Takapuna Grammar School )

High School Diploma -

NCEA Level 1, 2 And 3

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