Hannah Carter
Napier,Hawkes Bay
Summary
I am a happy, reliable and hardworking professional that works autonomously or in teams to serve several customers per shift. Experience managing day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender/Duty Manager
Three Wise Birds
Napier, Hawkes Bay
02.2022 - 06.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Barista
The Bach Cafe (Ocean Spa)
Napier , Hawkes Bay
02.2021 - 01.2022
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Open/closing procedures
- Cash up at the end of the day
Barista
Hawthorne Coffee
Havelock North
04.2019 - 10.2019
- Running t/a espresso bar on weekends
- Espresso machine maintenance
- Customer service and multitasking
- Cash ups
Barista
Hahei Beach Café
Hahei, Coromandel Peninsula
01.2019 - 03.2019
- Made coffees at good speed during busy summer
- Maintained espresso machine during the day
- Customer service and cash handling
- Cleaning down of espresso machine at end of day
Café Supervisor
Harbour House Café
Whitianga
11.2018 - 01.2019
- Hiring, training and shift supervising
- Banking and cash ups
- Stock management, ordering and sampling
- Rosters
- Standard café roles and tasks
Duty Manager & Head Barista
Maina Eat & Drink
Havelock North
04.2017 - 11.2018
- Ordering and sampling of stock/supplies
- Staff training and quality control
- Ensuring quality of coffee is consistent with set standards
- Standard café duties and tasks
- Managing shifts as duty manager/shift supervisor
Barista
Streetwise Coffee
Napier
12.2016 - 05.2017
- Standard barista duties and maintenance
- Customer service and multitasking
FOH Manager
Café Botannix
Napier
08.2015 - 12.2016
- Rosters and ordering
- Maintaining professional relationships with other management leaders and staff
- Managing staff work hours e.g
- Sending staff home when quiet
- Maintaining a high standard of presentation of the café
- General café duties e.g
- Barista, till, cabinet food, clearing tables, cleaning
- Maintaining a high standard of customer service
Head Barista/Waitress
Milk and Honey
Napier
01.2013 - 10.2014
- Customer services
- Cash Handling
- Experiencing heavy rush hours on the coffee machine
- Stock management, re-ordering
- Waiting on tables, doing night shifts and day shifts
- Bar work, cocktail making and wine service
Barista
Esquires Coffee House
11.2012 - 01.2013
Waitress
Hogs Breath
Napier
10.2011 - 10.2012
Hawkes Bay Museum & Art Gallery
11.2010 - 03.2011
Butchery Assistant
Paknsave
Paraparaumu
02.2009 - 11.2009
Education
Certificate - Visual Arts and Design, Café and Bar, Front of House Operations (Advanced)
EIT
Skills
- Outstanding customer service
- Engaging personality
- Anticipating guest needs
- Handling Difficult Customers
- Safe serving knowledge
- Courteous
- Responsible Alcohol Service
Certification
- Current Duty Managers Certificate valid until 2026
References
References available upon request.
Timeline
Bartender/Duty Manager
Three Wise Birds
02.2022 - 06.2024
Barista
The Bach Cafe (Ocean Spa)
02.2021 - 01.2022
Barista
Hawthorne Coffee
04.2019 - 10.2019
Barista
Hahei Beach Café
01.2019 - 03.2019
Café Supervisor
Harbour House Café
11.2018 - 01.2019
Duty Manager & Head Barista
Maina Eat & Drink
04.2017 - 11.2018
Barista
Streetwise Coffee
12.2016 - 05.2017
FOH Manager
Café Botannix
08.2015 - 12.2016
Head Barista/Waitress
Milk and Honey
01.2013 - 10.2014
Barista
Esquires Coffee House
11.2012 - 01.2013
Waitress
Hogs Breath
10.2011 - 10.2012
Hawkes Bay Museum & Art Gallery
11.2010 - 03.2011
Butchery Assistant
Paknsave
02.2009 - 11.2009
Certificate - Visual Arts and Design, Café and Bar, Front of House Operations (Advanced)
EIT
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