Hannah Clark
Invercargill,STL
Summary
I am friendly and communicative. I enjoy busy work times and pride myself on being able to work well under pressure. I work well with others. I am organized and have good time management. I pride myself in my work and will adapt well to changes. I take positive criticism well.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Columbus Cafe
07.2021 - 09.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
Bartender
Alpine Cafe And Bakery
09.2020 - 10.2020
- Performed opening and closing duties, printing sales reports, and setting up for incoming shift
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
Front of House Team Member
McDonald's
07.2017 - 02.2018
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Stored food in designated containers and storage areas to prevent spoilage.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Distributed food to waiters and waitresses to serve to customers.
Education
No Degree - NCEA Level 3
Southland Girls' High School
Invercargill, NZ11.2018
Skills
- I demonstrate good communication skills in the workplace, both with management and coworkers
- Work well under stressful situations
- Able to adapt and change as required
- Excellent Written and Verbal Communication
- Speech Clarity
- Time management
- Housekeeping Duties
- Resolving Issues
- Professional Relationships
- Always willing to learn new things
- Accepting of critical feedback
- Basic computer skills
Certification
- Current first aid certificate (expires 2025)
Timeline
Barista
Columbus Cafe
07.2021 - 09.2021
Bartender
Alpine Cafe And Bakery
09.2020 - 10.2020
Front of House Team Member
McDonald's
07.2017 - 02.2018
No Degree - NCEA Level 3
Southland Girls' High School
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