Hannah Dodd
Auckland,Waiuku
Summary
A highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Franklins Bar And Eatery
Pukekohe, Auckland
08.2022 - Current
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Resolved customer complaints in a timely manner.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
Wait Staff Member
Lone Star
Pukekohe, Auckland
02.2021 - 08.2021
Wait Staff Member
Pepper Tree Bar and Restaurant
Thames , Coromandel
12.2020 - 02.2021
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Answered questions about menu selections and made recommendations when requested.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Followed all safety procedures when handling hot plates or sharp objects.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Calculated accurate bill amounts and processed cash and credit card payments.
Child Caregiver
Life wise
Waiuku, Auckland
03.2019 - 08.2019
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Supervised meal times to ensure proper nutrition and hydration.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
- Prepared meals according to dietary requirements and preferences.
- Administered medication in accordance with physician's instructions.
- Developed individual care plans for children based on their needs and interests.
Education
Level 2 NCEA -
Waiuku College
Waiuku, NZSkills
- Staff Assessment
- Performance Evaluations
- Training and mentoring
- Customer Assistance
- Schedule Coordination
- POS system knowledge
Certification
- LCQ (License Control qualification)
- I obtained my first aid certificate 4 years ago, but it has expired. I am willing to retake the certification.
Affiliations
- I am a fully registered NZ netball umpire. I enjoy umpiring and playing in my spare time when I'm not working.
Timeline
Assistant Restaurant Manager
Franklins Bar And Eatery
08.2022 - Current
Wait Staff Member
Lone Star
02.2021 - 08.2021
Wait Staff Member
Pepper Tree Bar and Restaurant
12.2020 - 02.2021
Child Caregiver
Life wise
03.2019 - 08.2019
Level 2 NCEA -
Waiuku College
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