Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Dunn

Queenstown,Otago

Summary

Hi! I'm from the UK and currently on my second year of a working holiday visa. I'm a reliable worker with a variety of hospitality, retail and agricultural experience with strong focus on customer service but I'm always keen to gain new skills and experiences

Overview

7
7
years of professional experience

Work History

FOH Supervisor

Fergbaker
Queenstown
03.2024 - 09.2025
  • Basic barista training, steaming milk, latte art, and preparing drinks to order accurately and quickly
  • Supervising and training new staff members, providing constructive and ongoing feedback, setting clear expectations and monitoring adherence to safety protocols
  • Running shifts throughout the day, organising staff members, allocating jobs, dealing with customer complaints and communication across businesses (fergburger/fergbar/Mrs ferg gelato and BOH bakery)
  • Restocking hot and cold foods, monitoring and recording temperatures/wastage
  • Applied strong leadership talents to ensure busy shifts ran smoothly

Fruit Picker

Gourmet summer fruits
Roxburgh, Otago
12.2023 - 02.2024
  • Demonstrated strong teamwork skills when working with other fruit pickers.
  • Displayed knowledge of proper safety techniques while harvesting fruit

Farm Staff

Mini Meadows Farm
Welford
02.2021 - 10.2023
  • Working with special educational needs children
  • Performed and organised educational talks and interactive animal handling sessions for up to 50 people per session throughout the day
  • Reconciling end of shift till, cleaning during opening and closing shifts
  • Training new staff members
  • Sought continuing education opportunities to stay current with all aspects of the job from animal care and management to kitchen and food safety on the Farm
  • Public speaking in a group, and engaging with individuals, families and children to optimise their experience with the animals

Seasonal retail/cafe worker

Welford Christmas Tree Farm
Welford
11.2018 - 11.2021
  • Cleaned and sanitized workstations, counters, steam tables and other equipment including the coffee machine.
  • Provided exceptional customer service while taking orders, serving food and drinks, and handling cash transactions
  • Processed retail orders accurately and efficiently to ensure customer satisfaction.
  • Utilized knowledge of products to recommend retail items that best suit clients' needs

Front of House Cashier

Welford Truck Stop
Welford
01.2021 - 07.2021
  • Presented menu and provided information about ingredients, reducing potential food allergies
  • Handled customer complaints professionally and resolved issues promptly.

Education

A Levels - Art, Biology, Psychology

Robert Smyth Sixth Form
Market Harborough
06.2023

GCSE - Including English And Maths Above Level 5

Guilsborough Academy
Guilsborough
05.2021

Skills

  • Public speaking
  • Customer service
  • Working with children/ SEN children
  • Basic barista experience
  • Stock management
  • Supervising shifts

Timeline

FOH Supervisor

Fergbaker
03.2024 - 09.2025

Fruit Picker

Gourmet summer fruits
12.2023 - 02.2024

Farm Staff

Mini Meadows Farm
02.2021 - 10.2023

Front of House Cashier

Welford Truck Stop
01.2021 - 07.2021

Seasonal retail/cafe worker

Welford Christmas Tree Farm
11.2018 - 11.2021

A Levels - Art, Biology, Psychology

Robert Smyth Sixth Form

GCSE - Including English And Maths Above Level 5

Guilsborough Academy
Hannah Dunn