Hannah Forrester
Darfield,CAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Challenge
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted in inventory management, resulting in optimized stock levels and reduced waste.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
- Developed strong rapport with regular customers; fostering long-term relationships beneficial to the business.
- Enhanced customer satisfaction by providing efficient fueling services and accurate payment processing.
- Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
- Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
- Actively participated in ongoing training opportunities; staying current on industry trends/best practices.
- Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Home Assistant
Neville Pluck
01.2022 - 02.2023
- Contributed to a positive home environment by modeling respect, patience, and understanding at all times.
- Maintained discretion when dealing with sensitive information found during the course of providing home cleaning services for clients'' peace of mind.
- Established trust with clients through professionalism, reliability, and attention to detail during every home cleaning appointment.
- Increased overall home sanitation levels by disinfecting high-touch surfaces regularly during cleaning sessions.
Education
Petroleum Convenience Compliance -
ACAPMA
Australia07.2024
First Aid - Everyday Workplace (6401 And 6402)
FACTO
Riccarton05.2024
NCEA - Level 1, Merit
Darfield High School
Darfield10.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Money handling abilities and payment processing
- First Aid Certified
- LPG Certified
- Multitasking
- Reliability
- Relationship Building
Timeline
Customer Service Representative
Challenge
02.2023 - Current
Home Assistant
Neville Pluck
01.2022 - 02.2023
Petroleum Convenience Compliance -
ACAPMA
First Aid - Everyday Workplace (6401 And 6402)
FACTO
NCEA - Level 1, Merit
Darfield High School
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