Hannah Hooker
Dunedin,Kew
Summary
Over my working career I have found myself in varied roles from senior stylist at a busy salon to a programme coordinator and manager of a large holiday and afterschool programme and part of the pastoral team at Equippers Church both here and in Masterton. Despite the many hats that I have worn I have always found myself with the need to be organized , detailed, focused and function in a team as well as leading a team.
I have managed books, appointments, programmes, budgets and data.
I have also managed teams, customers and individuals always wanting the best outcome for all involved.
I have delivered excellent customer service and administrative excellence.
I have thought on my feet and added to any environment I have found myself in.
I look forward to hearing from you.
Overview
13
13
years of professional experience
Work History
Hairstylist
Why Not Hair
04.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Recorded notes for future reference about customer preferences and services delivered.
Pastor
Equippers Church
03.2021 - Current
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Strengthened relationships between families by initiating regular events and workshops catered to their needs.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Led programs such as worship, study, fellowship, and service opportunities.
- Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Managed church operations, ensuring proper allocation of resources and budget management.
- Volunteered at church-sponsored outreach events.
- Supported community development through organizing and leading outreach programs.
Programme Coordinator
Equippers Church Masterton
02.2011 - 11.2018
- Developed and maintained relationships with external partners to facilitate program operations.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Tracked and reported expenses accurately to manage program budgets.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
Education
High School Diploma -
Upper Hutt College
Upper Hutt, NZDiploma in Christian Ministry - Christian Ministry
Acts College NZ
Auckland, NZ11.2008
Certificate in Hairdressing - Hairdressing
MIT
Manukau, NZ11.2006
Skills
- Quick Learner
- Appointment Scheduling
- Relationship building and management
- Schedule Management
- Advanced communication skills
- Highly motivated self-starter
- Problem-Solving
- Time Management
- Detail Oriented
- Documentation Management
- Critical Thinking
- Flexible and Adaptable
Timeline
Hairstylist
Why Not Hair
04.2021 - Current
Pastor
Equippers Church
03.2021 - Current
Programme Coordinator
Equippers Church Masterton
02.2011 - 11.2018
High School Diploma -
Upper Hutt College
Diploma in Christian Ministry - Christian Ministry
Acts College NZ
Certificate in Hairdressing - Hairdressing
MIT
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