Hannah Jennings
Wellington,WGN
Summary
Dynamic clinic administrator with expertise in clinical management and patient relations, honed at Habit Health. Excelled in optimizing workflow and enhancing patient satisfaction through critical thinking and problem-solving. Proficient in Microsoft Applications and Gensolve, ensuring compliance and accuracy in records management.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Clinic Administrator
Habit Health
01.2024 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed electronic health records ensuring compliance with privacy regulations and accuracy.
- Oversaw inventory management, ensuring availability of medical supplies and equipment for daily operations.
- Collaborated with healthcare providers to streamline communication and enhance patient care delivery.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Served as first point of contact with new and returning patients.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Trained new staff on administrative procedures and software systems for seamless onboarding.
Customer Service Representative
Barkers
07.2021 - 01.2024
- Managed inventory of styling resources, maintaining organization and availability of essential tools and materials.
- Trained new team members on operational procedures, fostering a collaborative environment for effective workflow.
- Contributed to positive working environments by fostering collaboration among team members and effectively managing time-sensitive tasks under pressure.
- Ensured consistent visual merchandising standards by assisting with in-store displays and window designs, attracting potential customers.
- Boosted sales revenue through upselling complementary accessories while maintaining a genuine commitment to meeting client needs.
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Fostered strong relationships with clients, contributing to increased customer retention rates.
Education
Bachelor of Arts - English Language And Literature
Victoria University of Wellington
Wellington, NZ12-2023
Bachelor of Arts - Greek And Roman Classical Studies
Victoria University of Wellington
Wellington, NZ12-2023
Skills
- Office administration
- Multitasking
- Critical thinking
- Appointment scheduling
- Patient relations
- Clinical management
- Administrative leadership
- Records management
- Microsoft Applications
- Gensolve
- PBX Iteleco Phone System
- Customer service
- Problem-solving
Timeline
Clinic Administrator
Habit Health
01.2024 - Current
Customer Service Representative
Barkers
07.2021 - 01.2024
Bachelor of Arts - English Language And Literature
Victoria University of Wellington
Bachelor of Arts - Greek And Roman Classical Studies
Victoria University of Wellington