Open To Work
Hannah Jiang
Christchurch,CAN
Summary
Logistics professional with a degree and expertise in complex problem-solving. Proven ability to manage multiple deadlines while enhancing customer relationships and service standards. Committed to driving growth in law firms through improved customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
UGG EXPRESS LIMITED
Riccarton, Christchurch
11.2024 - Current
- Conducted sales consultations to educate clients on product offerings and match solutions to their needs.
- Managed customer relationships, enhancing satisfaction and fostering loyalty through personalized service.
- Collaborated with team to consistently achieve sales targets and improve overall service standards.
- Handled inquiries and resolved issues, improving customer satisfaction.
- Processed transactions with accuracy using point-of-sale systems.
- Maintained store presentation, ensuring merchandise remained well-stocked.
- Developed training materials for new sales representatives to boost performance.
Social Media Marketing Team Leader
HD Education Limited
Remote, Remote
07.2022 - Current
- Developed and implemented marketing strategies that increased brand awareness from 0 to 2985 followers.
- Created engaging content for social media platforms, increasing audience interaction.
- Analyzed campaign performance data to refine future marketing efforts.
- Conducted market research to pinpoint trends and customer preferences, informing strategy.
- Educated team members on digital marketing best practices to enhance campaign effectiveness.
- Monitored competitor activities to stay ahead of the competition.
- Directed and supervised marketing staff to ensure all tasks are completed within deadlines.
Education
Bachelor of Science - Computer Science
University of Auckland
Auckland, NZ05-2023
Skills
- Customer engagement strategies
- Negotiation tactics
- Attention to detail
- Multi-tasking ability
- Deadline management
- Task prioritization
- Service orientation
- Goal tracking
- Complex problem solving
- Effective communication
- Self-starter attitudeCustomer satisfaction
- Client management
- Relationship selling
- Upselling strategies
- Inventory control procedures
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Hobby
- Handcraft
- Piano
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Achieved 2985 followers through effectively helping with social media platform.
Additional Information
New Zealand Residence Visa Holder
Timeline
Sales Associate
UGG EXPRESS LIMITED
11.2024 - Current
Social Media Marketing Team Leader
HD Education Limited
07.2022 - Current
Bachelor of Science - Computer Science
University of Auckland