Hannah Judge
Auckland
Summary
Experienced Operations Manager with over 10 years in the Real Estate and Construction industry. Currently overseeing operations for the largest franchise for New Zealand Sothebys International Realty. Extensive experience applying planning and problem-solving abilities toward enhancing business plans and day-to-day activities. I bring several years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programmes and improvements to the business. Solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
NZ Sothebys International Realty
03.2023 - Current
- Overseeing the production/operations process, ensuring smooth and efficient workflow throughout the company
- Streamlining operational procedures to maximise efficiency and cost-effectiveness
- Managing end to end projects and financial budgets to support business goals
- Ensuring compliance with industry regulations and company policy.
- Providing effective leadership and fostering a positive workplace culture that supports staff development.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented external strategies to maximise customer satisfaction.
- Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help the company evolve and grow.
- AML Compliance Offer for the franchise.
- Developed internal project management systems and communications to facilitate successful operations.
Project and Systems Manager
Wallace And Stratton And NZSIR North
08.2022 - 03.2023
- Implemented and trained all new technology systems for the company
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Controlled finances to lower costs and keep business operating within budget.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Head of Digital and Operations
Wallace And Stratton Group & NZSIR North
01.2020 - 08.2022
- Identified plans and resources required to meet project goals and objectives.
- Implementing technical systems and CRM systems
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Set, enforced and optimised internal policies
- Devised processes to boost long-term business success and increase profit levels.
- Training the whole company on our CRM and other digital systems
- Onboarding of all new staff
- Identified issues, analysed information and provided solutions to problems.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Support Manager
Ray White
02.2017 - 01.2020
- Preparing and finalising all legal documentation for the Office
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Generating all marketing campaigns
- Trained staff on procedures and policies
- Onboarded new staff and general HR duties
- Extremely skilled in Microsoft Office, as well as Google Suite
- Investigated CRM issues to determine causes and develop solutions.
Executive Assistant
Dominion Constructors
12.2015 - 02.2017
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated and maintained confidential databases and records.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Accounts Payable Associate
Dominion Constructors
01.2014 - 12.2015
- Audited and processed credit card bills
- Generated financial statements and reports detailing accounts receivable status
- Charged pertinent expenses to accounts
- Matched purchase orders to invoices and logged invoices into computer
- Used systems such as XERO and Greentree Business Software
- Meeting and greeting clients and screening all phone calls coming into the company
- Prepare correspondence and documents for meetings
Skills
- Microsoft Office Suite and Google Suite
- Operations Management
- Business Operations
- Financial management
- Compliance
- Human resources
- Project Management
- Staff Management
- Process Improvement Strategies
- System Implementations
- Budget Management
Additional Information
Education:
Licensed Salesperson (REA 2008)
Open Polytechnic New Zealand Certificate in Business (Administration and Technology)
Timeline
Operations Manager
NZ Sothebys International Realty
03.2023 - Current
Project and Systems Manager
Wallace And Stratton And NZSIR North
08.2022 - 03.2023
Head of Digital and Operations
Wallace And Stratton Group & NZSIR North
01.2020 - 08.2022
Operations Support Manager
Ray White
02.2017 - 01.2020
Executive Assistant
Dominion Constructors
12.2015 - 02.2017
Accounts Payable Associate
Dominion Constructors
01.2014 - 12.2015
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