Hannah Kumar
Whangarei
Summary
I'm a Banking Specialist who enjoys working with people and building genuine relationships with customers. In my current role, I travel throughout rural communities in Westpac's Community Banking Van, providing face to face banking services and helping customers with everything from everyday banking to more complex financial needs. I enjoy being part of the communities I visit and take pride in making banking accessible, easy to understand, and personal. I'm passionate about delivering great customer service, finding practical solutions, and creating positive experiences for every customer.
Overview
14
14
years of professional experience
Work History
Banking Specialist
Westpac
Whangarei
01.2026 - Current
- Deliver exceptional customer service by understanding customers' financial needs and providing tailored banking solutions.
- Assist customers with everyday banking, accounts, credit cards, lending enquiries, and digital banking services.
- Build and maintain strong customer relationships through meaningful financial conversations and personalised recommendations.
- Process a wide range of banking transactions accurately while adhering to compliance, risk, and regulatory requirements.
- Educate customers on digital banking tools and self service options to enhance their banking experience.
- Identify opportunities to refer customers to home lending, business banking, insurance, and wealth specialists.
- Resolve customer enquiries efficiently while maintaining high service standards.
- Apply Know Your Customer (KYC), Anti Money Laundering (AML), and fraud prevention procedures to protect customers and the bank.
Insurance Consultant
AA
04.2024 - 01.2026
- Provide expert guidance to AA members on insurance products and driver licensing processes.
- Manage a dual role, balancing responsibilities across insurance consulting and driver licensing, requiring strong multitasking, prioritisation, and organisation skills.
- Assist customers/ members with enquiries, applications, and claims while maintaining high service standards.
- Collaborate with internal teams to ensure smooth operations, accurate documentation, and efficient service delivery.
- Handle multiple tasks in a fast-paced environment, ensuring accuracy, compliance, and customer satisfaction.
- Process vehicle licensing and government-related services, including IRD applications and RealMe verifications.
Furniture Sales Consultant
Harvey Norman
07.2021 - 11.2022
- Assisting customers in selecting and purchasing furniture, providing expert advice on product features and suitability.
- Develop and maintain strong customer relationships.
- Achieve sales targets.
- Collaborate with team members to maintain store presentation and enhance customer experience.
Store Manager
Kensington Food Mart
03.2021 - 07.2021
- Oversee day-to-day operations of the store, ensuring efficient and smooth running of all activities.
- Manage staff, including scheduling, training, to ensure high levels of customer service.
- Maintain inventory, including stock ordering, shelf management, and regular stocktakes to minimize waste and optimize product availability.
- Handle customer inquiries and resolve issues promptly to maintain a positive shopping experience.
Furniture Sales Consultant
Harvey Norman
09.2017 - 03.2021
- Assisting customers in selecting and purchasing furniture, providing expert advice on product features and suitability.
- Develop and maintain strong customer relationships.
- Achieve sales targets.
- Collaborate with team members to maintain store presentation and enhance customer experience.
Checkout Supervisor
Woolworths
05.2014 - 09.2017
- Supervise and lead a team of checkout staff, ensuring efficient and friendly customer service at all times.
- Oversee daily operations of the checkout area, including managing cash flow, ensuring accurate transactions, and minimizing discrepancies.
- Train, mentor, and motivate staff to maintain high performance and compliance with company policies and customer service standards.
- Resolve customer complaints and issues promptly, ensuring a positive shopping experience.
- Monitor and maintain checkout area cleanliness and organization, ensuring it meets health and safety standards.
Crew Member
McDonalds
11.2012 - 05.2014
- Provided fast and friendly customer service in a high-paced environment.
- Took orders, processed payments, and prepared food while ensuring accuracy and quality standards.
- Maintained cleanliness and hygiene in food preparation and dining areas, following health and safety regulations.
- Worked as part of a team to ensure smooth operations during peak hours.
- Assisted with stock replenishment.
Skills
- Insurance Consulting
- Customer Service
- Compliance Adherence
- Internal Systems/ CRM platforms
- Microsoft Office
- Multi-Tasking and Prioritisation
- Time Management and Organisation
- Communication (Verbal and Written)
- Collaboration and Teamwork
- Fast Learner
- Desire to learn more
Timeline
Banking Specialist
Westpac
01.2026 - Current
Insurance Consultant
AA
04.2024 - 01.2026
Furniture Sales Consultant
Harvey Norman
07.2021 - 11.2022
Store Manager
Kensington Food Mart
03.2021 - 07.2021
Furniture Sales Consultant
Harvey Norman
09.2017 - 03.2021
Checkout Supervisor
Woolworths
05.2014 - 09.2017
Crew Member
McDonalds
11.2012 - 05.2014