Hannah Langridge
Christchurch
Summary
Well-qualified Residential Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Property Manager
MRSL
08.2022 - 04.2024
- Responsible for managing 63 apartments and townhouses, including scheduling, tenant/client/trades meetings, formal and legal applications, viewings, inspections, invoicing, overseeing maintenance, and handling sensitive information and processes.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
Early Childhood Educator
PORSE
02.2012 - 11.2015
- Special educator for families receiving assistance with multiples, providing centre based and home based care for children under five years old.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Hospitality Worker
Brinkley Resort
01.2010 - 01.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Education
Certificate in Residential Property Management -
REINZ
01.2024
Certificate in Early Childhood Education -
ARA
01.2011
Skills
- Client relationship management including administrative and technical support
- Time management and prioritisation
- Document management and data entry
- Collaboration and problem solving
- Effective and approachable communication (written and verbal)
- Conflict resolution
- Excellent attention to detail
- Approachable manner
- Customer service-focused
- Administrative Support
- Adaptable
- Database Management
Timeline
Property Manager
MRSL
08.2022 - 04.2024
Early Childhood Educator
PORSE
02.2012 - 11.2015
Hospitality Worker
Brinkley Resort
01.2010 - 01.2012
Certificate in Residential Property Management -
REINZ
Certificate in Early Childhood Education -
ARA
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