Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Laurence

Thames,WKO

Summary

I am a hardworking, friendly person who is looking for a job. I have experience in customer service from working in a fast-paced café, a rest home, and a customer service course. I am a very reliable person who enjoys working in a friendly team environment and using my initiative. I am always keen to try new things and take advice from others while providing some, if needed, being dedicated to tasks, and giving them my all. I love to help people in any way I can and hope to learn more skills and update my knowledge.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Kitchen Assistant

Bupa
Thames
10.2024 - Current
  • Worked at the booms as a casual Kitchen hand as well as temporary Cleaner and Activities assistant
  • Organized storage areas to enhance accessibility for supplies and ingredients.
  • Supported chefs in food preparation, ensuring precise plating and presentation.
  • Trained new kitchen staff on basic tasks, safety protocols, and kitchen standards.
  • Assisted in setup and cleanup before and after service, maintaining kitchen readiness.
  • Built meaningful relationships with elderly residents to improve overall dining and living quality.
  • Maintained organized and clean activity spaces for residents.
  • Adapted equipment to ensure safe participation for individuals with disabilities.
  • Facilitated one-on-one meetings and small group sessions to enhance resident engagement.

Charity Work

Safe and Sound Storage
Thames, Kopu
01.2024 - 01.2025
  • Executed loading and unloading of trucks, vans, and trailers with essential materials.
  • Performed extensive physical work that included heavy lifting and long-duration standing.
  • Employed safe lifting techniques to avoid injuries.
  • Supported maintenance tasks including shoveling and raking in paved and unpaved areas.

Barista/Waitress

Sugar Plum Kitchen
, Taukau
01.2022 - 10.2022
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Operated cash registers to process customer payments.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Provided customers with friendly customer service.
  • Managed customer service inquiries, complaints, escalations.

Education

Thames High School
Thames

Tuakau College
Tuakau

Skills

  • Customer service
  • Time management
  • Reliable and responsible
  • Order management
  • Adaptability
  • Team player
  • Supply restocking
  • Multitasking
  • Hardworking and dedicated

Certification

  • Customer service course
  • Budgeting course
  • Ongoing Vet Nursing course

References

References available upon request.

Timeline

Kitchen Assistant

Bupa
10.2024 - Current

Charity Work

Safe and Sound Storage
01.2024 - 01.2025

Barista/Waitress

Sugar Plum Kitchen
01.2022 - 10.2022

Thames High School

Tuakau College

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Hannah Laurence