Hannah Lewis
Auckland,AUK
Summary
I have a strong background in customer service and sales, with a focus on building positive relationships and ensuring customer satisfaction. At Active Safety, my proactive approach and adaptability helped improve the overall customer experience by addressing needs efficiently and creating a welcoming environment. I thrive in fast-paced settings and I am always eager to contribute as a team player, offering support and being a positive influence to help achieve shared goals and exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Customer Service /Trade Sales
Active Safety
Albany, Auckland
02.2023 - Current
- Successfully managed a range of administrative and customer-facing tasks.
- Expertise in Microsoft Office ensured effective preparation of handling correspondence, and maintaining detailed records.
- Proficient at addressing customer inquiries, resolving issues promptly, and ensuring a positive customer experience.
- Strong time management skills enable the prioritization of tasks efficiently, ensuring deadlines are consistently met without compromising quality.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided customers with friendly customer service.
Customer Service Representative
Deane Apparel
Manukau, Auckland
10.2021 - 01.2023
- Handling inquiries received via email and telephone, ensuring prompt and professional responses to all queries.
- Efficiently managing and processing orders, ensuring accurate and timely fulfillment.
- Creating and sharing reports to help keep things on track, and support decision-making.
- Experienced in tracking and managing ETAs to ensure timely arrivals with a focus on clear communication and efficiency
- Performing a variety of general office tasks, including scheduling, data entry and supporting day-to-day operations to keep things running smoothly.
Education
Howick College
Howick, NZSkills
- Active learning
- Follow-up skills
- Complaint resolution
- Customer relationship management (CRM)
- High-energy attitude
- Microsoft outlook
- Product knowledge
- Money handling
- Multitasking and organization
- Adaptability and flexibility
- Strong teamwork
- Time management
- Computer proficiency
- Phone call answering
- Tech-Savvy
- Data entry
- Microsoft Excel
Volunteer Work
Between the ages of 13 and 16, I volunteered as a Camp Leader at Christian Youth Camps (CYC) in Ngāruawāhia. During this time, I spent a week with children aged 8-12, leading a variety of activities including hiking, field games, archery, and more. In addition to coordinating afternoon downtime activities, competitions, and entertainment, I also took on administrative tasks such as managing camper check-ins and check-outs, maintaining cleanliness, assisting with kitchen duties, and supervising younger campers to ensure their safety and well-being while completing their tasks.
References
References available upon request.
Timeline
Customer Service /Trade Sales
Active Safety
02.2023 - Current
Customer Service Representative
Deane Apparel
10.2021 - 01.2023
Howick College
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