Hannah Markham
Christchurch
Summary
A strategic senior People and Culture practitioner with a strong operational background. I implement and work using best practice HR processes and utilise a partnership-based approach to Human Resources. I pride myself on the relationships I build with people. I specialize in process optimization, project management, quality improvement and ensuring streamlined workflows and enhanced operational efficiency. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organisational goals.
Overview
18
18
years of professional experience
Work History
P&C Administration Team Leader
Te Whatu Ora - Health New Zealand
Christchurch, New Zealand
06.2020 - Current
- Leading a team of 16 People and Culture Administrators who investigate and process complex HR and Payroll contractual changes for over 13,000 employees
- Developing and training my team of administrators who are the first point of contact in a multi-step process, utilizing a case management system – Service Now – and other cross functional systems to process intricate contractual amendments such as salary adjustments, new starters, internal transfers and assessing leave entitlements
- Merging of our HR Administration team and Payroll administration team together to ensure continuity across workflow
- This then included revamping our workflow several times over, training modules and education to the wider business, which improved our efficiency – at the end of 2023 we had 4000 cases waiting for backdated processing, by June 2024 we were under 1000 cases, 70% of these with future effective dates!
- Delineating caseloads to team members, monitoring and overseeing completion in terms of payroll deadlines and legal requirements
- Processing aspects of payroll system and workflow, leave projections, arrears/overpayments, leave scheme changes
- Empowering team to navigate continuous change and implement large P&C focuses projects
- Receiving and processing complaints and confusion from managers
- Supporting and guiding managers through the end-to-end employee life cycle of their team members
- Ensuring compliance with all applicable laws, regulations, policies, and procedures in People and Culture
- Interpreting and implementing up to 50 types of collective agreement changes, multiple employment contracts, approval processes and Organisational policies into the payroll system
- Identifying areas of quality improvement within the team that impact other areas throughout the business
- Ensuring all stakeholders are included in process mapping and subsequent execution
- Collaborating in respect to the Organisational Changes that have arisen from merging 29 DHBs to become one entity – Te Whatu Ora
- This includes being part of discussions and workflow for national secondments vs local district, onboarding from our National Recruitment team, adhering and monitoring national approval process in relation to implementing and processing local appointment cases
- Recruiting new team members
- Other Team Leader requirements – rostering, 1:1’s, coaching and development plans
People and Culture Manager
Oakley Brown Pharmacy Group
09.2021 - 06.2022
- Managing End to end recruitment of “7 Footers” – securing 3 Pharmacists in an incredibly hard labour market
- Talent attraction plan created and delivered
- Onboarding process adapted to ensure employee onboarding is a positive experience
- Partnering with People Managers to guide them in all people matters
- Developing a culture initiative to ensure an 80% satisfaction score within the teams
- Stock takes on the following initiatives
- Performance management documentation
- Performance appraisal documentation
- 360-degree leadership reviews
- Big Picture update (Position descriptions) for all team members
- DISC profiling
- Introducing a Pay parity scale for all team members across all positions
- Build relationships and foster an environment where team members feel they can speak to me with confidence
HR Lead
Bargain Chemist Brand
07.2019 - 09.2021
- Partnering with Directors/HO team and Dispensary and Retail Managers to deliver best practice HR solutions on all ER matters
- Consistently sourcing talent to increase numbers from 40 team members to close to 200 as store numbers grew from 3 to 12
- Thinking outside the box and using different sources to find and secure top talent
- Creating and implementing processes and procedures that Bargain Chemist/Independent pharmacies did not have
- This includes but is not limited to: Talent attraction plan, Culture and development initiatives, Reward and recognition initiatives, Performance reviews across the company, Annual leave and sick leave policies and procedures, Health and Safety policies for all stores including Health and safety incident plans, H&S Risk matrix and hazard register templates
- Implementing how to/training manuals
- Induction checklist/ exit interviews
- Facilitate and build managers ability to empower themselves to implement Bargain Chemist practices and procedures to ensure continuity with their staff and their own personal growth
- Coach and guide managers to identify performance issues
- Implementation, delivery, and leadership of all stages of the Employee life Cycle: Attraction, recruitment, selection, Induction, orientation, on-boarding, Career planning and training/ development, Retention, Separation and termination phase
- Overseeing Operations of stores eg staff rosters, alterations, and maintenance of wage budgets
- New store set up
- Delivering any Change Processes across the business
- HRIS implementation - ELMO HR and delivering this across the business
- Workflow implementations
- E learning modules - designed training modules and assigned to staff
- Portal space for all staff to see companywide updates, staff successes etc
- Leading the roll out for COVID 19 vaccination within our Pharmacies in Christchurch, including hiring and rostering all vaccinators and administrators across the day
Recruitment Consultant Flex Blue Collar
Drake Recruitment
01.2018 - 07.2019
- Working with Clients and Candidates to support their employment and business needs, within temporary and permanent placements in a predominantly industrial/manufacturing background
- Building relationships with Clients and Candidates from a range of employment backgrounds
- Securing talent for two top FMCG clients – Fonterra and DHL - completing a full recruitment process for these specific roles, whilst talent sourcing candidates in competitive markets and communicating with hiring managers of future talent becoming available
- Developing and maintaining a high level of compliance and administration tasks
- Developing recruitment knowledge and troubleshooting any concerns that arise in a timely manner
- Developing current systems and processes allowing a more focused and specific recruitment process for all upcoming positions
- Sourcing new candidates via media channels for both temporary assignments and fixed term assignments
- Continuously looking to provide candidates with new work opportunities that extends themselves and develops their careers
- Managing and growing my client base by identifying, securing, and managing sales opportunities with new and existing clients
- Creating proposals for new clients including rates, terms of business, service procedures, timesheet, and invoicing procedures
Tenant Advocate
Tenants Protection Association
03.2017 - 12.2017
- Communicating with tenants by providing advocacy, advice and information to tenants though utilising the Residential Tenancies Act
- Supporting tenancies of at-risk families and individuals to prevent eviction
- Educating and supporting both tenants and landlords
Tenancy Manager
Housing New Zealand
01.2016 - 01.2017
- Sustaining tenancies within a large portfolio in the western suburbs and maintaining Housing New Zealand's position as social housing provider of choice
- Managing tenants with more challenging and complex needs, this includes contacting and connecting with support workers, members of tenant's families and maintaining relationships with stake holders who are vital to the needs of the tenant
- Conducting inspections, discussing rental arrears
- Deescalating situations between tenants and private owners
- Managing and maintaining the process of void properties, through to signing a property contract with the tenant
Business Support Administrator / HR Administrator / PA for Chief Operating Officer
Tait Communications
01.2014 - 01.2016
- Providing advice, coordination, and support in an HR capacity in Christchurch and regional offices
- Creating job adverts, uploading internally and externally, whilst managing the internal HR database
- Coordinating new starters (induction requirements) and leavers (exit interviews) within the company
- Producing all employment agreements and processing documentation when they return, including Ministry of Justice and Credit checks
- Using and maintaining onsite databases such as Pay Global and Baan to monitor training requirements, booking courses, follow up with outstanding requirements and ensuring all employees are up to date for their training requirements
Callaghan Summer Student Programme HR Lead (R&D Experience grants)
Tait Communications
01.2014 - 01.2016
- Initiate and liaise between Engineering team leads and Callaghan Innovation contacts
- Create job adverts on Tait Radio, Uni Careers Hub, and utilising other means of advertising
- Coordinating and leading all internal administrative requirements
- Recruit summer students whom best match project proposals on offer
- This included facilitating interviews, meeting and developing relationship with students, reference checks, initiating contracts, coordinating with the students any questions they may have
- Coordinating Tait Events/Awards and Recognition initiatives
Site Coordinator / Personal Assistant
Telecom
01.2007 - 01.2013
- Providing efficient support and administration to the Customer Care Manager
- Coordinating frontline white-collar recruitment drives
- This included, interviewing candidates, contract ordering, communication with new staff and induction set up
- Requesting contracts, creating positions and general pre-employment tasks, while updating current employees work patterns, schedules, hours, and secondments
- Acting as Health and Safety Officer for several sites
- Identifying hazards on site & ensuring that Telecom stays part of the ACC Partnership Program by maintaining building registers and accident registers for workplace and non-workplace injuries
- Liaising with HR and Payroll to ensure the correct information about current employees pay leave requests, contract changes, work patterns and disciplinary actions
Education
Unit Standard Perform Urine Specimen Collection in the Workplace for Drug Testing -
Inscience
01.2018
De-escalation: Using Effective Communication Training -
Red Cross
01.2017
Volunteer Training in Connecting with the Service User; Focus the interaction; Relieve Distress; Enable Coping; and Decide next steps -
Lifeline
01.2017
Diploma in Nutrition Science -
Naturopathic College of New Zealand
01.2014
Certificate in Anatomy and Physiology -
Naturopathic College of New Zealand
01.2013
Frontline Recruitment course Interviewing Techniques -
Telecom
01.2009
New Zealand Diploma in Business - Human Resource Management and Marketing Management
CPIT- Christchurch
Christchurch01.2005
Skills
- Human resources
- Payroll
- Leadership Skills
- Coordination Skills
- Administrative Skills
- Problem Solving Skills
- Information management
- Policy and procedure modification
- Cross-functional teamwork
- Interpersonal Skills
- Staff development
- Relationship building
Hobbies and Interests
- Fitness and Nutrition
- Family and friends
- Travel
- Music
Timeline
People and Culture Manager
Oakley Brown Pharmacy Group
09.2021 - 06.2022
P&C Administration Team Leader
Te Whatu Ora - Health New Zealand
06.2020 - Current
HR Lead
Bargain Chemist Brand
07.2019 - 09.2021
Recruitment Consultant Flex Blue Collar
Drake Recruitment
01.2018 - 07.2019
Tenant Advocate
Tenants Protection Association
03.2017 - 12.2017
Tenancy Manager
Housing New Zealand
01.2016 - 01.2017
Business Support Administrator / HR Administrator / PA for Chief Operating Officer
Tait Communications
01.2014 - 01.2016
Callaghan Summer Student Programme HR Lead (R&D Experience grants)
Tait Communications
01.2014 - 01.2016
Site Coordinator / Personal Assistant
Telecom
01.2007 - 01.2013
Unit Standard Perform Urine Specimen Collection in the Workplace for Drug Testing -
Inscience
De-escalation: Using Effective Communication Training -
Red Cross
Volunteer Training in Connecting with the Service User; Focus the interaction; Relieve Distress; Enable Coping; and Decide next steps -
Lifeline
Diploma in Nutrition Science -
Naturopathic College of New Zealand
Certificate in Anatomy and Physiology -
Naturopathic College of New Zealand
Frontline Recruitment course Interviewing Techniques -
Telecom
New Zealand Diploma in Business - Human Resource Management and Marketing Management
CPIT- Christchurch