Hannah Marriott
Auckland,New Zealand
Summary
Proven System Trainer at VisionWest Home Healthcare, adept in training delivery and team collaboration. Successfully developed and implemented training for 1300 individuals, enhancing user experience through innovative testing. Excelled in mentoring and problem-solving, significantly reducing project timelines and improving customer service standards. A hardworking and passionate job seeker with solid organisational skills eager to work on projects, specifically in healthcare. Ready to help teams achieve company goals.
Overview
7
7
years of professional experience
Work History
System Trainer
Visionwest Home Healthcare
06.2023 - 06.2024
- Developed and Implemented a successful rollout plan for 1200 individuals over four regions to meet budget and timeline targets.
- Collaborated with fellow trainers to develop comprehensive lesson plans, ensuring consistent delivery of material.
- Provided technical support during training sessions, resolving issues promptly and effectively.
- Coordinated testing of a new system using innovative testing techniques to identify defects, ultimately improving end-user experience.
- Reduced project completion timeframes through strategic resource allocation.
Care Placement Coordinator - Data Reset Team
Visionwest Home Healthcare
12.2022 - 06.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Corrected data entry errors to prevent duplication or data degradation.
Dance Instructor
Rhythm 'n' Steps
02.2017 - 12.2023
- Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
- Created healthy and safe learning environment for all
students by implementing class rules and promoting mutual respect and gentle discipline. - Planned routines for recitals and performances.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Education
Masters of Health - Health Promotion
Victoria University of Wellington
Wellington, NZ10.2024
Post Graduate Diploma - Health Sciences
Massey University
Auckland, NZ11.2022
Bachelor - Sport And Recreation
Auckland University of Technology
Auckland 11.2020
Skills
- Training delivery
- Learning Management Systems
- Schedule Management
- Project Planning
- Advanced problem solving
- Event Logistics
- Team Collaboration
- Test Reporting
- Performance Testing
Outside of my working life
When I am not at work I enjoy being active, Whether that be at the gym being challenged by my peers or being out in nature; going for hikes, mountain biking, swimming or camping. The beach is my happy place and you will catch me swimming all year round. I am very friend and family orientated, as they say home is not a place its a feeling and when I am with my friends and family I am at home.
Timeline
System Trainer
Visionwest Home Healthcare
06.2023 - 06.2024
Care Placement Coordinator - Data Reset Team
Visionwest Home Healthcare
12.2022 - 06.2023
Dance Instructor
Rhythm 'n' Steps
02.2017 - 12.2023
Masters of Health - Health Promotion
Victoria University of Wellington
Post Graduate Diploma - Health Sciences
Massey University
Bachelor - Sport And Recreation
Auckland University of Technology
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