Hannah McGowan

• Regulatory Quality Assurance
• Audits - Monthly operational and technical for the Building Consent Authority (BCA)
• Maintaining accreditation as a Building Consent Authority (IANZ accreditation)
• MBIE reporting requirements and audits
• Compliance obligations under Policies, By-laws and legislation
• Managed Liquor License Functions
• Policy reviews, updates and implementation
• Environmental Health
• Civil Defence and Health and Safety
• Process Improvement
• Departmental budgets
• Internal Communication and Culture
• Strategic Reviews and reporting
• Logima requests
• Overseeing statutory obligations
• Representing Council as required on different forums
• Offered training and support to keep team members motivated and working toward objectives.
• Fostered positive employee relationships through communication, training and development coaching.
• Recruitment
• Created and distributed monthly, quarterly and annual reports to management regarding performance.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Analysed key performance indicators to identify effective strategies.
• Assessed company operations for compliance with safety standards.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Audited company's legal documents to verify compliant policies and procedures.

• Managed real estate transactions from initiation to closing
• Followed all compliance, regulations and identification guidelines.
• Advised prospective clients on current market activities and optimal buying or selling choices.
• Generated lists of properties compatible with buyers' needs and financial resources.
• Liaised with real estate attorneys to assist with deal-related questions.
• Verified accuracy of documentation and fund disbursements for sales.
• Networked with industry contacts to expand knowledge of real estate markets and best practices.

• Management of 28 real estate salespeople, property management team and administration staff
• REAA audit preparation and reporting
• Management reporting
• Recruitment
• HR
• Marketing planning and implementation
• Health and Safety
• Project Management
• KPI management
• Oversight of legal compliance
• As legal requirements changed update policy and procedure
• System and technology implementation
• Used project management processes to develop and maintain pipeline of projects, track progress against milestones and communicate progress to stakeholders.
• Employed effective motivational strategies to facilitate best performance from sales agents.
• Researched housing and other relevant regulations and legislation to verify compliance across sales team.
• Designed and implemented training programs for new staff and existing staff to promote consistency and quality across sales activities.
• Developed leads for sales agents by coordinating and promoting open houses and other public events.
• Resolved customer complaints regarding sales and service.
• Coached, developed and motivated team to achieve revenue goals.
• Used change methodologies to increase sales and led projects for increased productivity.
• Reviewed operational records and reports to project sales and determine profitability.
• Prepared budgets and approved budget expenditures.

• Management of up to 25 real estate salespeople and administration staff
• Drove high performance by developing team members.
• Designed and implemented training programs for new staff and existing staff to promote consistency and quality across sales activities.
• Employed effective motivational strategies to facilitate best performance from sales agents.
• Researched housing and other relevant regulations and legislation to verify compliance across sales team.
• Developed leads for sales agents by coordinating and promoting open houses and other public events.
• Resolved customer complaints regarding sales and service.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Used change methodologies to increase sales and led projects for increased productivity.
• Prepared budgets and approved budget expenditures.
• REAA audit preparation and reporting
• Prepared internal management reports
• Recruitment
• Health and Safety
• Project Management
• KPI management
• System and technology implementation
• Managing Community Sponsorships

• Managed the merge of three companies into the one brand.
• Implemented Systems, Policy and Procedure.
• Legal Compliance
• Audit Reporting
• Performance Coaching
• Sales and Marketing
• HR
• Business Planning
• Managing EQC insurance projects
• Connected with Local Councils, Project Management Companies and Insurance Companies in order to speed up process and procedures or to resolve issues in order, for works to proceed.
• On site inspections with clients
• Worked closely with insurance project managers to achieve positive outcomes for clients
• Set monthly growth and budget targets
• Coordinated Builders, Designers/Architects, Site Managers, Quantity Surveyors and Showroom staff
• Prepared sales production reports for senior management.
• Analysed competitors' successes and failures, evaluating impact on market.

• Handling Inbound Sales Enquiries
• Marketing
• Show Home Duty
• Sketching and presenting concept plans
• Running Sales meetings
• Site Visits to insurance rebuilds
• Attending meetings with Insurance companies
• Liaising with Insurance Project Managers
• Dealt with Council in relation to consents required
• Presenting pricing/contracts
• Facilitating contractors e.g
• Kitchen designers and colour specialists

• Supervised business functions, employee staffing, customer retention and financial accountability across three branch locations
• Promoted positive customer service experiences by promptly resolving conflicts.
• Evaluated schedules, orders and forecasts to plan processes and meet timetables.
• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
• Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
• Facilitated the addition of a temporary site for earthquake recovery
• Performance management, training and development of approx 25 staff.
• Oversight of all Legal Compliance
• Aligned procedures and protocols with changing business demands.
• Audit Reporting as required by the Financial Markets Authority and the Reserve Bank of New Zealand.
• HR
• Regional Board Member

This was a project working for the South Island Retail Leadership Team

Project Scope:

• Know who our future leaders are and why?
• Understand our specific capability gaps
• Understand how our Leadership Edge compares to other organisations
• Researched leadership versus management
• Provide the Leadership Teams and Store Managers with examples of what Leadership Edge looks like in our business
• Designed a capability framework to lift business performance
• Formalised and delivered the new Management Framework (including new KPI's all Branch Managers)
• Trained all South Island Managers

• Management of all day to day operations
• Legal Compliance and Regulation
• Audit Reporting as required by the Financial Markets Authority and the Reserve Bank of New Zealand.
• Disciplined employees to encourage compliance with company policies and procedures.
• Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
• Coordinated preparation of external audit materials and external financial reporting.
• Delivered sales and service strategies to improve revenue and retention.
• Planned work schedules to maintain adequate staffing levels.
• Assigned duties to employees and examined work for accuracy ensuring deadlines were met.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Audit Reporting as required by the Financial Markets Authority and the Reserve Bank of New Zealand

Managed a portfolio of 150 Business customers groups.

• Business Lending
• Personal Lending
• Investments
• Annual portfolio and credit risk reviews
• Business performance management
• Managed relationships with tax authorities, bankers and auditors.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Coordinated preparation of external audit materials and external financial reporting.
• Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
• Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
• Examined markets to inform customers on profitable purchases and financial opportunities.

• Worked with Senior Property Finance Manager supporting to manage a key portfolio of influential and key nationwide property investors and developers
• Risk management
• Audit reporting

• Set up a new role introducing Specialist Financial Services and Workplace Packages to Corporate and Business Clients
• Managed credit risk
• Audit preparation
• Provided premium services to key people within organisations e.g. C.E.O.’s and Financial controllers
• Set up marketing initiatives with Workplaces
• Worked with HR Managers to set up employee benefit banking packages
• Presented to workplace groups
• Set up systems and procedures for the workplace package role
• Trained staff throughout the South Island in the best practices and assisted implementation of similar roles
• Hosted clients
• Key Achievements
• Chevron Finalist 2005 (Award for top nationwide performance)
• Enough business was created to support two other fulltime staff in my team
• Implemented nationwide retail banking strategy

• Provided banking services to banks premium clients