Hannah McGregor

• Worked closely with management team to provide updates on progress of reviews being conducted.
• Collaborated with other teams such as IT, sales, engineering, to develop innovative ideas for creating better user experiences.
• Reviewed and analyzed customer feedback to identify areas of improvement in products and services.
• Arranged travel and accommodation for the reviewers.
• Data entry and processing.
• Speaking with doctors on the phone and solving any issues that may have arisen.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Maintained frequent supervision of residents unable to call for assistance.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Maintained detailed records of services performed on clients.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Followed care plan and directions to administer medications.

• Completed incisions to withdraw blood and waste and inserted embalming fluid with pump.
• Prepared remains for services, viewings and cremations.
• Adhered to health and sanitation laws for all embalming processes.
• Dressed bodies and placed in caskets.
• Conformed to laws of health and sanitation and complied with legal requirements concerning embalming.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Supported clients with their personal cares.
• Supported clients with taking their medication.
• Supported clients to make and achieve goals.
• Supporting clients to remain in their own homes.

• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
• Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
• Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
• Adhered to patient dietary needs, including special diets and supplementary drinks under direction of nursing staff.
• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Delivered high standard of holistic care to patients to promote equality and dignity at all times.
• Aided patients with walking and limb exercises to improve strength and balance.
• Organized and maintained medication closets and first aid supplies.
• Supported nursing staff with care of incontinent patients and promotion of continence care.
• Observed patient skin conditions and reported findings to registered nurse.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

• Offered friendly and efficient service to all clients/staff, handled challenging situations with ease.
• Actively listened to client/staff, handled concerns quickly and escalated major issues to supervisor.
• Resolved conflicts
• Carried out day-day-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Building support workers rosters
• Working on the platforms of carecall, IPFX call system, My Skill learning
• Finding relief cover for sick support workers

· Mediated conflicts within families to clarify and resolve underlying issues.

· Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

· Applied array of different methodologies to assist clients with therapy.

· Encouraged clients to make and achieve goals.

· Displayed sensitivity to cultural and linguistic needs of clients and families served.

· Administering blister packed medication to clients.

· Wrote daily notes on clients.

· Assisted clients with their health appointments, shopping and other outings.

· Worked through very difficult situations where safety has been compromised.

Worked with a large amount of different staff and clients and have adapted well to this.

• Reported to district manager regarding all store and staff issues, financial goals and sales.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

• Used skip tracing and other techniques to locate debtors.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Maintained high volume of calls to meet demands of busy group.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Achieved performance goals on consistent basis.
• Followed up with customers to collect information and verify details.
• Accessed credit records to evaluate customer histories.

• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Prepared hot beverages, including coffee and tea according to customer requests.
• Utilized all machinery and equipment while observing various safety precautions and practices.
• Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
• Communicated openly with management team during each shift to promote smooth workflows.
• Greeted customers promptly and took orders to keep flow of traffic moving.

• Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
• Collaborated with his parents on home care and support for his disabilities.
• Provided safe mobility support to help patients move around personal and public spaces.
• Provided a high level of physical support by lifting, adjusting and moving.
• Communicated child needs to teachers, doctors and parents to increase child health and happiness.
• Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.