Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Roberts

New Plymouth,Westown

Summary

Dynamic Cafe Manager with proven expertise at GMA Catering, excelling in customer engagement and operational efficiency. Skilled in barista techniques and team leadership, I consistently deliver exceptional service while ensuring compliance with health and safety regulations. My commitment to continuous improvement has enhanced customer satisfaction and streamlined cafe operations.

Overview

4
4
years of professional experience

Work History

Cafe Manager

GMA Catering
09.2024 - Current

I run day-to-day shifts, opening and closing the cafe each day. I am also the lead baker and barista, providing fast service and great communication skills to customers and fellow workers, running an environment that works smoothly and up to the standards of customers and the rest of the team. I focus on baking a variety of savory and sweet foods, as well as fresh scones each day, and cookies made every week. I ensure that the till is at the proper amount before end of shift, i keep the work station clean and organized and comply with safety protocols.

Front of House Staff Member

The Teahouse, Pukekura Park
06.2023 - 06.2024

I worked in a team to ensure a clean and productive work area. I mainly made coffees, over the summer having so many coffee orders and working in a fast pace work space. Waiting on tables with a smile and and excellent attitude towards others. Washing dishes and keeping front of house clean and up to the standards of health and safety supervisors.

Mcdonalds Employee

Mcdonalds Centre City
05.2022 - 09.2022

Self motivated working in a fast paced environment. Working in a team based work space. Making burgers, drinks and ice cream. Handilng meats and chicken, keeping to the food safety rules. I worked in a postive environment. Communicating efficently, as well as, distributing money to customers while using the cash register.

Education

High School Diploma -

Tekura
New Plymouth, New Zealand
11-2023

Skills

  • Barista skills
  • Customer engagement
  • Coffee shop operations
  • Customer experience management
  • Foodservice
  • Staff management
  • Cost controls
  • Health and safety regulations
  • Continuous improvement
  • Order management
  • Operational efficiency
  • Timekeeping
  • Food safety compliance
  • Menu updating
  • Cost monitoring
  • Sanitation
  • Food orders
  • Expiration monitoring
  • Menu development
  • Cost control
  • Sanitation control
  • Cafe operations
  • Health department compliance
  • Team leadership
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Safe food handling
  • POS terminal operation
  • Front of house management
  • Money handling

Timeline

Cafe Manager

GMA Catering
09.2024 - Current

Front of House Staff Member

The Teahouse, Pukekura Park
06.2023 - 06.2024

Mcdonalds Employee

Mcdonalds Centre City
05.2022 - 09.2022

High School Diploma -

Tekura
Hannah Roberts