Overview
Work History
Education
Skills
Timeline
Generic

Hannah Rogers

Wellington

Overview

4
4
years of professional experience

Work History

Senior Customer Service Representative

TAB/Entain
08.2023 - Current
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Established strong rapport with customers, fostering long-term relationships and repeat customers.
  • Utilised CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.

Customer Service Agent

TAB/Entain
02.2022 - 07.2023
  • Utilized strong problem-solving skills to quickly identify and address customer issues and resolve concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Provided comprehensive administrative support to finance team members, including maintaining files, organising payments, updating details, crediting customers accounts.
  • Coordinated service desk ticket allocation to appropriate support groups and facilitated communication between the reporter and the assignee.

Retail Assistant

Sassy Sadie
02.2020 - 07.2022
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Education

Bachelor of Arts - Cultural Anthropology And Political Science

Victoria University of Wellington
Wellington
04.2001 -

Skills

Team Leadership

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Timeline

Senior Customer Service Representative

TAB/Entain
08.2023 - Current

Customer Service Agent

TAB/Entain
02.2022 - 07.2023

Retail Assistant

Sassy Sadie
02.2020 - 07.2022

Bachelor of Arts - Cultural Anthropology And Political Science

Victoria University of Wellington
04.2001 -

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