HANNAH SCOWN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Tech-savvy and quick learning with technical know-how, tackles challenges with positivity and drive to overcome.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Getinge
Auckland
05.2023 - Current
- Assign the Service Orders to the Field Service Engineers based on trainings and availability.
- Followed up with technicians and managers to receive and communicate status updates.
- Liaised between client and technician to keep parties fully informed.
- Prepare the monthly Preventive Maintenance schedule, hours recon and monthly reports.
- Ensure that SAP data is kept accurate and up-to-date (equipment status, warranty, location, customer data...)
- Support the Service Manager with contract and quotation preparation and other administrative tasks.
- Support other internal departments for requests related to Service documentations and information
Business Operations/ Executive Assistant
Zoetis
Auckland
09.2019 - 05.2023
- Managing external vendor relationships
- Creating purchase orders, account set up, invoicing, and running meetings
- Executive support for the general manager
- Tasks include expense reporting, event management, booking travel & Administrative support
- Running monthly & weekly sales/product/inventory reports for area managers and directors
- Health & Safety coordinator
- Responsible for running quarterly meetings, inductions for new employees and overseeing all H&S within the company
- Assisting diagnostics team with international export documents for their blood analyzers for repair, alongside loaner swaps in vet clinic (Auckland)
- Providing marketing and administration support to the wider team
- Assisting customers with vet tech support and general queries.
Technical Support
Ezyvet Veterinary Software
Auckland
07.2018 - 05.2019
- Working as the first point of contact to clients who were experiencing technical issues or needed assistance
- Receiving inbound/outbound calls and building effective relationships with customers
- Using ticketing systems such as Freshdesk, to communicate with clients and members of the wider team
- Collaborating with key accounts, development and the wider team on client facing issues
- Working together to provide solutions - based results in a timely manner
- Working proactively with clinics to maximise the use of the software
- Achieved through private webinars, weekly webinars and help guides
- Performed site audits for clinics and proposed recommendations
- Proactively problem solved to identify technical issues.
Education
Bachelor of Applied Science - Animal Management and Welfare -
Unitec Institute of Technology
01.2018
Diploma of Veterinary Nursing -
Unitec Institute of Technology
01.2016
NCEA level 1-3 -
St Peter's Cambridge
01.2013
Skills
- SAP, Salesforce & Concur experience
- Solution minded
- IT management experience
- Team player
- MS office
- Independent
- Hard working
- Problem solving
Accomplishments
- UNITEC SPAW trip 2016 member- volunteered in Tonga
- New Zealand Beach Volleyball representative
- Qualified Lifeguard
References
References Available on request
References
References available upon request.
Timeline
Service Coordinator
Getinge
05.2023 - Current
Business Operations/ Executive Assistant
Zoetis
09.2019 - 05.2023
Technical Support
Ezyvet Veterinary Software
07.2018 - 05.2019
Bachelor of Applied Science - Animal Management and Welfare -
Unitec Institute of Technology
Diploma of Veterinary Nursing -
Unitec Institute of Technology
NCEA level 1-3 -
St Peter's Cambridge
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