Hannah Smillie
Auckland
Summary
I am motivated full time student studying towards a degree in paramedicine, with hands-on experience working with children during my clinical placements. These experiences have helped me build strong communication and problem-solving skills, while also teaching me how to stay calm and focused in challenging situations. With my customer service background and passion for helping others, I’m excited to transition into child care and use my skills to support children’s growth and well-being in a positive and caring environment.
Overview
10
10
years of professional experience
Work History
Front of House Receptionist
Flex Fitness
11.2024 - Current
- Greet members and visitors warmly as they enter the gym. Handle inquiries, provide information about gym services, classes, and memberships.
- Promote gym services, upsell memberships, and handle the sale of supplements and other gym products. Prepare and sell protein shakes or other drinks as requested by members.
- Assist with new memberships, renewals, and cancellations. Process payments and update member information in the system.
- Answer phone calls, respond to emails, and manage bookings for classes or personal training sessions.
- Maintain an organized reception area, complete daily checklists, and assist with reception tasks like filing or data entry.
- Ensure that the front desk and reception area are clean and welcoming. Report any maintenance issues.
- Monitor the entry and exit of members, ensuring they follow gym policies and procedures.
Front of House Receptionist
Fitness Fusion
01.2022 - 11.2024
- Created organization systems for inventory control, merchandising, and schedules, dramatically increasing operational efficiency.
- Trained employees on general procedures, gym rules and duties.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promptly attended to guest needs concerning the gym, pool and VIP spa area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Maintained payroll information by calculating, collecting and entering data.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules / rosters to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reduced financial discrepancies by monitoring credit/debit card sales and deposits.
Front of House Waitress
Percy Cafe
01.2020 - 02.2021
- Opening and closing cafe.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Bar Worker/Cinema Attendant
HOYTS
09.2018 - 11.2019
- Processed admission payments and provided tickets (Selling tickets and upselling drinks and popcorn).
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Opening and closing duties.
- Bar tending and serving/preparing alcoholic and non-alcoholic beverages (LUX).
- Preparing and making café standard coffee using espresso machine.
- Serving food (LUX).
- Complied with company service standards, including inventory and cash control procedures.
- Resolved customer concerns and relayed relevant information to supervisor.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Determined authenticity and applicability of presented tickets.
Controlled Alcohol Purchase Operative
NZ Police, AUK
01.2015 - 01.2016
- Collaborated with the New Zealand Police to ensure liquor stores are obeying the law by not selling to minors.
Education
Bachelor of Science - Paramedicine
Auckland University of Technology
11.2026
Level 4 Health And Fitness Personal Trainer -
New Zealand Institute of Sport
11.2021
Pre Police Preparation Level 3 Qualification -
New Zealand Institute of Sport
07.2021
Emergency First Aid Course Level 1 -
New Zealand Institute of Sport
06.2021
NCEA Level 1,2 And 3 -
Sancta Maria College
12.2019
Skills
- Child Development Knowledge
- Behavior Management
- Communication
- Creativity
- Time Management
- First Aid & CPR
- Patience and Empathy
- Teamwork
Timeline
Front of House Receptionist
Flex Fitness
11.2024 - Current
Front of House Receptionist
Fitness Fusion
01.2022 - 11.2024
Front of House Waitress
Percy Cafe
01.2020 - 02.2021
Bar Worker/Cinema Attendant
HOYTS
09.2018 - 11.2019
Controlled Alcohol Purchase Operative
NZ Police, AUK
01.2015 - 01.2016
Level 4 Health And Fitness Personal Trainer -
New Zealand Institute of Sport
Pre Police Preparation Level 3 Qualification -
New Zealand Institute of Sport
Emergency First Aid Course Level 1 -
New Zealand Institute of Sport
NCEA Level 1,2 And 3 -
Sancta Maria College
Bachelor of Science - Paramedicine
Auckland University of Technology
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