Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Sommerville

Saint Leonards,Hastings

Summary

I am a hard working and responsible 27 year old woman who takes initiative in the work place, and who thrives in a close-knit team. I live in Hastings with my partner Rhien, and 1 year old daughter Charlotte. I am dedicated, always punctual and a fast learner with a positive attitude who performs at a high quality standard. I have a great sense of humor and a relaxed personality so I find it very easy to work alongside others. I am someone who always wants to learn and grow as an individual so I'm looking for my next big challenge!

Overview

7
7
years of professional experience

Work History

Parts Assistant

Toyota
, Hastings
04.2022 - Current
  • Answered inquiries, resolved problems and finalised parts sales at counter and by telephone.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Operated point of sales and parts lookup computer systems.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Received, examined and reshelved returned parts.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Provided excellent customer service by answering inquiries regarding product availability or pricing information.
  • Participated in team meetings to discuss operational issues or improvements needed.

Bakery Assistant

New World
, Hastings
11.2017 - 04.2022
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Baked scones, cookies, cakes and other baked goods.
  • Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
  • Organised raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
  • Set up fresh baked goods in front display, organising for visibility and to showcase daily specials or items with limited availability or shelf-life.
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.

Housekeeper

The Crown Hotel
Ahuriri, Napier
12.2016 - 11.2017
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Organised, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.

Education

University Entrance -

Napier Girls' High School
Napier, NZ
12.2014

Diploma - Beauty And Body Therapy

EIT
Taradale
12.2017

Skills

  • Accurate order fulfillment
  • Kitchen safety
  • Solid problem solver
  • Microsoft
  • Document retrieval
  • Dedicated team player
  • Professional and mature
  • Polished presentation
  • Multitasking and prioritisation
  • Training and coaching
  • Verbal and Written Communication
  • Creative Thinking
  • Cleaning and Sanitizing
  • Patience
  • Relationship Building
  • Nurturing Approach
  • Caring and Understanding
  • Food Preparation Techniques
  • Health and Safety Compliance
  • Supply Ordering
  • Food Preparation

References

Hawkes Bay Toyota

Phil Whyman - Current Toyota parts manager 

Work - 06 8730908

Phone - 027 471 0710

Email - pwhyman@hbtoyota.co.nz

New World Hastings

Krystal Hood - Bakery 2IC (has now left this position)

Phone - 027 714 0004

Email - krystal_hood@hotmail.com

Timeline

Parts Assistant

Toyota
04.2022 - Current

Bakery Assistant

New World
11.2017 - 04.2022

Housekeeper

The Crown Hotel
12.2016 - 11.2017

University Entrance -

Napier Girls' High School

Diploma - Beauty And Body Therapy

EIT

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Hannah Sommerville