Hannah Taylor
Invercargill,Southland
Summary
Results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
16
16
years of professional experience
Work History
Eyelash Extension Technician
Model Me Lashes And Beauty
01.2023 - Current
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
- Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
- Reduced appointment times with efficient application processes, resulting in higher client turnover.
- Sought professional training and applied newest methods of eyelash extension application.
- Offered excellent customer service to salon clients, resulting in Number% increase in repeat business.
Factory Worker
Quality Foods Southland
04.2019 - 06.2022
- Operated, cleaned, and calibrated different factory equipment and lines
- Assisted with inventory recordkeeping
- Stayed proficient in multiple positions by rotating assignments within 10-person team
- Handled machine performance issues independently, including completing routine maintenance and basic repairs
- Manufactured Pastry products, maintaining strict compliance with work specifications and company quality standards
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow.
Learn to Swim Instructor
Splash Palace
11.2013 - 02.2014
- Customized instruction strategies based on knowledgeable evaluations of students' abilities
- Kept equipment well-maintained with regular care and appropriate storage
- Maximized protection for swimmers and guests by enforcing strict pool rules and facility policies
- Represented facility professionally in appearance, demeanor, and teaching style
- Avoided injuries by carefully monitoring students and pool environment
- Improved students' abilities by demonstrating techniques in easily understood manner
- Educated students on correct form and important safety behaviors.
Early Childhood Associate
Surrey Park Early Learning Center
05.2011 - 01.2012
- Built social, emotional and behavioral skills in children through modeling and positive reinforcement
- Balanced schedules to include instruction, demonstration and quiet periods
- Taught children how to take care of personal needs such as managing outerwear and handwashing
- Taught basic skills such as color, shape, number, and letter recognition
- Helped children explore new ideas and concepts through hands-on learning
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Childcare Provider
M.E.S Oscar
01.2008 - 03.2010
- Arranged outings for children with focuses on both entertainment and learning
- Entertained children with diverse daily activities and special events
- Supported children's emotional and social development, encouraging empathy and positive views
- Strengthened physical skills using crafts like painting and drawing
- Minimized spread of germs with thorough cleaning and sanitizing
- Protected groups by securing indoor and outdoor spaces.
Checkout Cashier
New World
03.2009 - 11.2009
- Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions
- Assisted customers with obtaining best possible prices by advising on coupons, promotions, and price-matching guarantees
- Prevented theft at self-checkout stations by monitoring up to [Number] registers at once
- Waited on customers at normal check-out lanes, as well as customer service desk to process special requests
- Kept customers happy by quickly processing payments and bagging purchases
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
Education
NCEA level 2 -
St Peters College
Skills
- Materials handling
- Machinery maintenance
- General housekeeping
- Safety compliance
- Recordkeeping
- Quality assurance
- Organize supplies
- Specifications verification
- Product finishing
- Materials inspection
- Customer service
- Product sales
Timeline
Eyelash Extension Technician
Model Me Lashes And Beauty
01.2023 - Current
Factory Worker
Quality Foods Southland
04.2019 - 06.2022
Learn to Swim Instructor
Splash Palace
11.2013 - 02.2014
Early Childhood Associate
Surrey Park Early Learning Center
05.2011 - 01.2012
Checkout Cashier
New World
03.2009 - 11.2009
Childcare Provider
M.E.S Oscar
01.2008 - 03.2010
NCEA level 2 -
St Peters College
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