Hannah Wang
Auckland
Summary
Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Ramen Tasty
12.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Education
Rangitoto College
Auckland, NZ01-2027
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Table setting
- Food safety awareness
- Memory retention
- Portion control
- Menu description knowledge
- Personal hygiene
- Food hygiene
- Professional appearance
- Basic math
- Time management
- Team collaboration
Accomplishments
Volunteered as a supervisor and coach to teach visually impaired and autistic children, as well as preparing their lunch. Participated in the Duke of Ed and Pike Ake as well as finals for school debates.
Languages
Chinese
Native or Bilingual
Interests
- Volunteering
- I participate in low-impact exercises to strengthen core muscles
- Dancing
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Gym Workouts
- Music
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Baking
- Advocacy Campaigns
Timeline
Restaurant Waiter
Ramen Tasty
12.2023 - Current
Rangitoto College
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