Hannah Williams
Christchurch ,CAN
Summary
Dynamic professional with a proven track record in customer service and nail artistry, most recently during Self Employment. Excelled in client consultation and creative design, enhancing client satisfaction and loyalty. Skilled in sanitation procedures and time management, ensuring high-quality service and customer satisfaction. Demonstrated leadership in operations whilst employed as a Tax Agent. Competence in financial administration, record keeping and delivering a high level of customer service with efficiency and compliance. Ability to transfer skills.
Overview
12
12
years of professional experience
Work History
Nail Technician
Self Employed Services
01.2017 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
Loan Processor
Save My Bacon
09.2016 - 03.2017
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided quick turnaround times to maintain fast-past schedule.
Customer Service Officer
AmeriCold Logistics
12.2014 - 11.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Data entry, emailing, maintained line of communication between customer and company.
- Order taking and efficient processing of orders.
- Order invoicing
- Printing, scanning, filing
Tax Agent
Tax Refunds.co.nz
07.2012 - 12.2014
- Prepared tax returns for individuals and businesses.
- Inbound and outbound calls
- Stayed up-to-date on current tax regulations, providing knowledgeable advice to clients.
- Supported new staff members through training and mentorship in various aspects of tax preparation work.
- Maintained detailed records of all client interactions for future reference and easy access during subsequent filings seasons.
- Data entry
- Communication between the company and Inland Revenue
Education
Electric File Services -
Designer Nails
Christchurch, CAN02.2022
Acrylic - Advanced Nail Course -
Surmanti
Christchurch, CAN10.2018
Advanced Nail Technology -
Surmanti
Christchurch, CAN10.2018
Natural Nail Services -
Surmanti
Christchurch, CAN06.2017
Forte Gel (hard Gel) -
Surmanti
Christchurch, CAN06.2017
Certificate In Business Administration Level 3 & 4 - Business Administration
Christchurch Polytechnic Institute of Technology
Christchurch, CAN06.2014
Skills
- Customer Service
- Nail Extensions
- Time Management
- Nail art techniques
- Problem-solving skills
- Gel Application
- Acrylic nails
- Sanitation Procedures
- Appointment management
- Nail Preparation
- Product Knowledge
- Client consultation
- Pedicures
- Verbal and written communication
- Schedule Maintenance
- Operations leadership
- Electric Filing
- Financial Administration
- Waterless Services
- Client service quality
- Nail artistry
- Creative design
- Organizational Skills
- Attention to Detail
- Health and Safety Regulations
Timeline
Nail Technician
Self Employed Services
01.2017 - Current
Loan Processor
Save My Bacon
09.2016 - 03.2017
Customer Service Officer
AmeriCold Logistics
12.2014 - 11.2015
Tax Agent
Tax Refunds.co.nz
07.2012 - 12.2014
Electric File Services -
Designer Nails
Acrylic - Advanced Nail Course -
Surmanti
Advanced Nail Technology -
Surmanti
Natural Nail Services -
Surmanti
Forte Gel (hard Gel) -
Surmanti
Certificate In Business Administration Level 3 & 4 - Business Administration
Christchurch Polytechnic Institute of Technology
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