Dynamic and goal-oriented professional with extensive experience in customer support at ASB Commercial. Proven ability to enhance customer relations and achieve branch goals through effective teamwork. Skilled in managing client accounts and documentation, while maintaining a high level of service excellence. Committed to fostering positive experiences and driving results.
Overview
24
24
years of professional experience
Work History
Residential Show Home Representative
Versatile Homes
04.2025 - Current
Welcome and greet all visitors to the show home in a warm, friendly, and professional manner
Provide basic information about available homes, floor plans, pricing, and the local community
Maintain a clean, presentable, and well-stocked show home at all times
Record visitor information and feedback accurately and ensure it is passed on to the sales team
Respond to general inquiries via phone, email, or in person
Monitor and manage promotional materials, brochures, and signage
Ensure the show home and sales office meet brand standards and are ready for daily operation
Assist with opening and closing procedures of the show home as needed
Maintain a positive and professional demeanor to enhance the buyer experience
New Lives Animal Rescue
New Lives Animal Rescue
02.2016 - 11.2024
Volunteer Works included:
Assist with the feeding and general care of animals
Clean and sanitize animal enclosures, bedding, and feeding areas
Socialize animals through walking, play, and gentle interaction
Help with animal intake and documentation, including photos and basic health checks
Support adoption events and community outreach activities
Provide information to visitors and potential adopters in a friendly and professional manner
Follow all safety and handling protocols to ensure animal and volunteer well-being
Junior Gymnastics Coach
Tiny Tumblers
04.2014 - 11.2014
Plan and lead age-appropriate gymnastics classes for children (typically ages 3–5)
Teach fundamental skills such as rolls, handstands, cartwheels, balance, and flexibility
Ensure safety at all times by spotting, using proper equipment, and enforcing class rules
Provide positive encouragement and constructive feedback to help children improve
Monitor and assess students’ progress and communicate with parents as needed
Assist with setting up and breaking down equipment before and after classes
Maintain a clean and organized gym space
Foster a fun, inclusive, and respectful environment for all participants
Residential Show Home Representative
Jennian Homes
02.2012 - 12.2013
Welcome and greet all visitors to the show home in a warm, friendly, and professional manner
Provide basic information about available homes, floor plans, pricing, and the local community
Maintain a clean, presentable, and well-stocked show home at all times
Record visitor information and feedback accurately and ensure it is passed on to the sales team
Respond to general inquiries via phone, email, or in person
Monitor and manage promotional materials, brochures, and signage
Ensure the show home and sales office meet brand standards and are ready for daily operation
Assist with opening and closing procedures of the show home as needed
Maintain a positive and professional demeanor to enhance the buyer experience
Commercial Banking Assistant
ASB Commercial, Hamilton
04.2007 - 11.2008
Assist commercial bankers with client account management and administrative tasks
Prepare and assist with loan documentation, credit requests, and renewals
Maintain accurate records of client accounts, agreements, and correspondence
Respond to client inquiries promptly and professionally, both by phone and email
Schedule and coordinate client meetings and follow-up activities
Support onboarding of new commercial clients by gathering required documentation
Ensure compliance with bank policies, procedures, and regulatory requirements
Monitor loan and deposit activity, deadlines, and documentation status
Boutique Hotel Receptionist
The Plough Hotel & Restaurant, UK
01.2006 - 11.2006
Greet and welcome guests in a warm and professional manner
Check-in and check-out guests efficiently using the hotel’s reservation system
Handle guest inquiries, requests, and complaints with professionalism and promptness
Manage room bookings and reservations over the phone, email, and in person
Provide guests with information about hotel amenities, local attractions, and directions
Process payments and maintain accurate records of transactions
Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
Maintain a clean, organized, and presentable front desk area
Uphold the hotel's policies and procedures to ensure the safety and comfort of all guests
Cleaning/ making up of rooms
Serving quests in the restaurant for breakfast and lunch
Boutique Hotel Receptionist
The Lovat and Arms Hotel
06.2005 - 01.2006
Greet and welcome guests in a warm and professional manner
Check-in and check-out guests efficiently using the hotel’s reservation system
Handle guest inquiries, requests, and complaints with professionalism and promptness
Manage room bookings and reservations over the phone, email, and in person
Provide guests with information about hotel amenities, local attractions, and directions
Process payments and maintain accurate records of transactions
Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
Maintain a clean, organized, and presentable front desk area
Uphold the hotel's policies and procedures to ensure the safety and comfort of all guests
Cleaning/ making up of rooms
Serving quests in the restaurant for breakfast and lunch
Rural Banking Customer Services
ASB, Central
06.2003 - 04.2005
Greet customers warmly and assist with their banking needs
Handle daily banking transactions including deposits, withdrawals, transfers, and payments
Provide accurate information about bank products and services
Open and close accounts; assist with loan applications and other financial products
Respond to customer inquiries in person, by phone, or via email
Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
Maintain and update customer records in compliance with bank policies
Adhere to all security and compliance procedures
Identify opportunities to refer customers to other banking services or departments
Assist in achieving branch goals through strong customer relationships and service excellence
Banking Customer Services Representative
ASB, Chartwell
06.2001 - 05.2003
Greet customers warmly and assist with their banking needs
Handle daily banking transactions including deposits, withdrawals, transfers, and payments
Provide accurate information about bank products and services
Open and close accounts; assist with loan applications and other financial products
Respond to customer inquiries in person, by phone, or via email
Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
Maintain and update customer records in compliance with bank policies
Adhere to all security and compliance procedures
Identify opportunities to refer customers to other banking services or departments
Assist in achieving branch goals through strong customer relationships and service excellence