Summary
Overview
Work History
Skills
Timeline
Generic

Hannah Wood

Cambridge,WKO

Summary

Dynamic and goal-oriented professional with extensive experience in customer support at ASB Commercial. Proven ability to enhance customer relations and achieve branch goals through effective teamwork. Skilled in managing client accounts and documentation, while maintaining a high level of service excellence. Committed to fostering positive experiences and driving results.

Overview

24
24
years of professional experience

Work History

Residential Show Home Representative

Versatile Homes
04.2025 - Current
  • Welcome and greet all visitors to the show home in a warm, friendly, and professional manner
  • Provide basic information about available homes, floor plans, pricing, and the local community
  • Maintain a clean, presentable, and well-stocked show home at all times
  • Record visitor information and feedback accurately and ensure it is passed on to the sales team
  • Respond to general inquiries via phone, email, or in person
  • Monitor and manage promotional materials, brochures, and signage
  • Ensure the show home and sales office meet brand standards and are ready for daily operation
  • Assist with opening and closing procedures of the show home as needed
  • Maintain a positive and professional demeanor to enhance the buyer experience

New Lives Animal Rescue

New Lives Animal Rescue
02.2016 - 11.2024

Volunteer Works included:


  • Assist with the feeding and general care of animals
  • Clean and sanitize animal enclosures, bedding, and feeding areas
  • Socialize animals through walking, play, and gentle interaction
  • Help with animal intake and documentation, including photos and basic health checks
  • Support adoption events and community outreach activities
  • Provide information to visitors and potential adopters in a friendly and professional manner
  • Follow all safety and handling protocols to ensure animal and volunteer well-being

Junior Gymnastics Coach

Tiny Tumblers
04.2014 - 11.2014
  • Plan and lead age-appropriate gymnastics classes for children (typically ages 3–5)
  • Teach fundamental skills such as rolls, handstands, cartwheels, balance, and flexibility
  • Ensure safety at all times by spotting, using proper equipment, and enforcing class rules
  • Provide positive encouragement and constructive feedback to help children improve
  • Monitor and assess students’ progress and communicate with parents as needed
  • Assist with setting up and breaking down equipment before and after classes
  • Maintain a clean and organized gym space
  • Foster a fun, inclusive, and respectful environment for all participants

Residential Show Home Representative

Jennian Homes
02.2012 - 12.2013
  • Welcome and greet all visitors to the show home in a warm, friendly, and professional manner
  • Provide basic information about available homes, floor plans, pricing, and the local community
  • Maintain a clean, presentable, and well-stocked show home at all times
  • Record visitor information and feedback accurately and ensure it is passed on to the sales team
  • Respond to general inquiries via phone, email, or in person
  • Monitor and manage promotional materials, brochures, and signage
  • Ensure the show home and sales office meet brand standards and are ready for daily operation
  • Assist with opening and closing procedures of the show home as needed
  • Maintain a positive and professional demeanor to enhance the buyer experience

Commercial Banking Assistant

ASB Commercial, Hamilton
04.2007 - 11.2008
  • Assist commercial bankers with client account management and administrative tasks
  • Prepare and assist with loan documentation, credit requests, and renewals
  • Maintain accurate records of client accounts, agreements, and correspondence
  • Respond to client inquiries promptly and professionally, both by phone and email
  • Schedule and coordinate client meetings and follow-up activities
  • Support onboarding of new commercial clients by gathering required documentation
  • Ensure compliance with bank policies, procedures, and regulatory requirements
  • Monitor loan and deposit activity, deadlines, and documentation status

Boutique Hotel Receptionist

The Plough Hotel & Restaurant, UK
01.2006 - 11.2006
  • Greet and welcome guests in a warm and professional manner
  • Check-in and check-out guests efficiently using the hotel’s reservation system
  • Handle guest inquiries, requests, and complaints with professionalism and promptness
  • Manage room bookings and reservations over the phone, email, and in person
  • Provide guests with information about hotel amenities, local attractions, and directions
  • Process payments and maintain accurate records of transactions
  • Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
  • Maintain a clean, organized, and presentable front desk area
  • Uphold the hotel's policies and procedures to ensure the safety and comfort of all guests
  • Cleaning/ making up of rooms
  • Serving quests in the restaurant for breakfast and lunch

Boutique Hotel Receptionist

The Lovat and Arms Hotel
06.2005 - 01.2006
  • Greet and welcome guests in a warm and professional manner
  • Check-in and check-out guests efficiently using the hotel’s reservation system
  • Handle guest inquiries, requests, and complaints with professionalism and promptness
  • Manage room bookings and reservations over the phone, email, and in person
  • Provide guests with information about hotel amenities, local attractions, and directions
  • Process payments and maintain accurate records of transactions
  • Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
  • Maintain a clean, organized, and presentable front desk area
  • Uphold the hotel's policies and procedures to ensure the safety and comfort of all guests
  • Cleaning/ making up of rooms
  • Serving quests in the restaurant for breakfast and lunch

Rural Banking Customer Services

ASB, Central
06.2003 - 04.2005
  • Greet customers warmly and assist with their banking needs
  • Handle daily banking transactions including deposits, withdrawals, transfers, and payments
  • Provide accurate information about bank products and services
  • Open and close accounts; assist with loan applications and other financial products
  • Respond to customer inquiries in person, by phone, or via email
  • Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
  • Maintain and update customer records in compliance with bank policies
  • Adhere to all security and compliance procedures
  • Identify opportunities to refer customers to other banking services or departments
  • Assist in achieving branch goals through strong customer relationships and service excellence

Banking Customer Services Representative

ASB, Chartwell
06.2001 - 05.2003
  • Greet customers warmly and assist with their banking needs
  • Handle daily banking transactions including deposits, withdrawals, transfers, and payments
  • Provide accurate information about bank products and services
  • Open and close accounts; assist with loan applications and other financial products
  • Respond to customer inquiries in person, by phone, or via email
  • Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
  • Maintain and update customer records in compliance with bank policies
  • Adhere to all security and compliance procedures
  • Identify opportunities to refer customers to other banking services or departments
  • Assist in achieving branch goals through strong customer relationships and service excellence

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Great working with teams

Timeline

Residential Show Home Representative

Versatile Homes
04.2025 - Current

New Lives Animal Rescue

New Lives Animal Rescue
02.2016 - 11.2024

Junior Gymnastics Coach

Tiny Tumblers
04.2014 - 11.2014

Residential Show Home Representative

Jennian Homes
02.2012 - 12.2013

Commercial Banking Assistant

ASB Commercial, Hamilton
04.2007 - 11.2008

Boutique Hotel Receptionist

The Plough Hotel & Restaurant, UK
01.2006 - 11.2006

Boutique Hotel Receptionist

The Lovat and Arms Hotel
06.2005 - 01.2006

Rural Banking Customer Services

ASB, Central
06.2003 - 04.2005

Banking Customer Services Representative

ASB, Chartwell
06.2001 - 05.2003
Hannah Wood