Hannah Xi

A rapidly growing and innovation-driven Chinese tech company, specializing in smart cleaning appliance such as robot vacuums. Its products are available in over 100 countries and regions worldwide.

• Distributor Coordination: Managed order communication and fulfillment for all B2B distributors in KR, achieving an average monthly sales target of approximately $3 million.
• Sales Data Analysis: Analyzed sales performance data weekly, identifying trends or anomalies to inform team strategy and improvements. Achieved monthly sell-out to 5,000 robotic vacuums with team.
• Business Development: Assisted Key Account Managers in market expansion and new client. Maintained CRM databases by updating account information for better client outreach.
• Flagship Store launch: Spearheaded the launch of KR's first flagship store, overseeing all phases. Delivered the complete project from initiation to execution in under 3 months, achieving a successful market entry.

• Provided technical support for South Korea and Australia, handling over 40 cases monthly with a 90%+ closure rate to address pre-sales and after-sales inquiries.
• Led cross-functional collaboration with QE and R&D teams to resolve 2 times product quality issues in South Korea and 1 in Australia. Implemented rework solutions to minimize distributor losses and strengthen relationships.
• Delivered 6 times (English/Korean) product and technical trainings for distributors, customer service teams, and service agents in alignment with product launch timelines.
• Created technical materials including FAQs, user manuals, after-sales BOMs, troubleshooting and repair SOPs, and product training documents to support new product launches.

• Assisted Microsoft 365 software promotion projects, organize online software training for nearly 10 times, covering nearly 40% of the company's users, provide users with software consultation.
• Organized IT Space Open Week activities, formulate activity processes and rehearsals, and coordinate the promotion of activities. Attract more than 500 users to participate.
• Operated department websites to support the optimization of IT knowledge base. Collected user feedback and requirements, publish IT information.