Hannah Younie
Tael Solutions Ltd
Auckland,AUK
9
years of professional experience
Dynamic Client Service Administration, excelling in client communication and compliance management. Adept at problem-solving and organization, I effectively handled sensitive information and maintained accurate client records, ensuring high levels of customer satisfaction and operational efficiency.
Work History
Client Service Administrator
1 Year 4 Months- Supported client questions for Tael Solutions Ltd with clear, professional communication.
- Assisted with administrative requests and kept client records accurate.
- Managed appointments, follow-ups, and daily service calendars.
- Prepared correspondence, reports, and service documents for internal use.
- Maintained confidential files and handled sensitive information carefully.
- Handled client communication with Inland Revenue.
- Maintained Companies Register compliance for hundreds of clients.
2IC
1 Year 5 Months- I was offered a job as 2IC at Nood in Westgate which really opened my skill set up in administration, management and sales.
- Administration and Planning Skills
- Inwards and Outwards Management
- Complaint and Conflict Resolution
- Marketing - Handling store social media
3IC
1 Year- I secured my first management opportunity as 3rd in charge at Nood in Henderson. I learnt a lot of skills that helped me deal with internal and external issues.
- Visual Merchandising
- Responsibility for hitting KPIs and meeting targets
- Computer and Administration Skills
Sales Adviser/ Customer Service
1 Year- I started working for the importer as a full time job. This job taught me a lot of essential management skills and sales knowledge to succeed in the retail scene.
- Customer Success
- Sales Focus
- Prioritisation & Organisation
Waitress
4 Years- Waitressing was my first job when I started working during my studies at high school and UNITEC. This allowed me to gain experience with customer service and working well under pressure.
- Working well under stress
- Customer Service
- Time Management
Education
NCEA Level 3
UNITEC: Certificate - Study and Career Preparation
UNITEC: Certificate - Creative Industry
Skills
Customer Service Expert
Problem Solving
Organization & Time Management
Excellent Communication
Computer Competency
Companies register compliance
Inland Revenue liaison
Client records management
Document preparation
Confidential file handling
Personal Information
Title: Customer Service & Administration
Timeline
Client Service Administrator
Tael Solutions Ltd
06.2025 - CurrentRead More
2IC
Nood Westgate
01.2024 - 06.2025Read More
3IC
Nood Outlet Henderson
01.2023 - 01.2024Read More
Sales Adviser/ Customer Service
The Importer
01.2022 - 01.2023Read More
Waitress
01.2018 - 01.2022Read More
NCEA Level 3
Read More
UNITEC
UNITEC: Certificate from Study and Career Preparation
Read More
UNITEC
UNITEC: Certificate from Creative Industry
Read More