Hannah Patricia Solis
Wellington,Wilton
Summary
Service-oriented Customer Support Representative with 1+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
7
7
years of professional experience
Work History
Customer Support Representative/ IAC Auditor
IBCCES
4651 Salisbury Rd, Ste 340, Jacksonville, Florida
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Contributed ideas for process improvements at team meetings, leading to enhanced departmental performance overall.
Bank Teller
United Coconut Planters Bank
Corner Garcia St., Magsaysay St., Sorsogon City
08.2018 - 01.2021
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
Marketing Specialist
Gubat Saint Anthony Cooperative
Tabaco City, Philippines
07.2017 - 06.2018
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Managed cross-functional teams to successfully execute product launches and promotional events.
Education
Bachelor of Science - Major in Marketing Management
Saint Louise De Marillac College of Sorsogon
Burgos Street, Talisay, Sorsogon City, Philippines03.2017
Skills
- Customer Success Management
- Active Listening
- Adaptability
- Time Management
- Positive Attitude
- Training and Development
- Task Prioritization
- Multitasking
- Interpersonal Skills
- Attention to Detail
Timeline
Customer Support Representative/ IAC Auditor
IBCCES
05.2022 - Current
Bank Teller
United Coconut Planters Bank
08.2018 - 01.2021
Marketing Specialist
Gubat Saint Anthony Cooperative
07.2017 - 06.2018
Bachelor of Science - Major in Marketing Management
Saint Louise De Marillac College of Sorsogon