Haolin Li
Orewa,Auckland
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Trade Sales Support
Carters Whangaparaoa
Stanmore Bay, Auckland
09.2022 - Current
- Developed and maintained relationships with key customers in the trade industry.
- Negotiated prices and terms of sales contracts with clients.
- Provided technical support to customers regarding product features and functionality.
- Analyzed customer needs to ensure that appropriate solutions were provided.
- Resolved customer complaints promptly and professionally.
- Generated reports detailing customer feedback, sales progress, and performance metrics.
- Defined and addressed client needs based on current objectives, supply and demand and seasonable variables.
Administration Officer
MD construction
Mangere, Auckland
06.2021 - 11.2021
- Evaluated and addressed individual client needs and concerns.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Presented case history material for review and discussion with staff members.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Achieved timeline and quality targets when organizing large volume of records.
- Managed projects in alignment with time, budget and quality requirements.
Education
Bachelor of Tourism - Tourism and Hospitality Management, Hospitality Management, Tourism Management
The University of Waikato
01.2015
Skills
- Construction Knowledge
- Case Management
- Client Communication
- Time Management
- Cost Estimation
- Budget Development
- Decision Making
- Multiple Task Management
- Honest and Ethical
Languages
- English: Fluent
- Chinese: Native
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Trade Sales Support
Carters Whangaparaoa
09.2022 - Current
Administration Officer
MD construction
06.2021 - 11.2021
Bachelor of Tourism - Tourism and Hospitality Management, Hospitality Management, Tourism Management
The University of Waikato
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